Summary
Work History
Education
Skills
Organizations
Timeline
Generic

Melissa Lopez

Dickinson,TX

Summary

Credit Union Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 12+ year history of success in financial services. Results-driven Branch Manager with 5 years of management experience. Familiar with banking rules and regulations. Friendly professional and dedicated to excellence.

Work History

Branch Manager

ACU of Texas
Santa Fe and League City, TX
2019 - Current
  • Lead all aspects of branch operations, ensuring adherence to budgets and goals
  • Analyze financial statements to inform strategic decision-making and address trends or issues
  • Keep branch staff informed of industry developments, legislation, and credit union policies through effective communication and training
  • Oversee employee schedules to optimize staffing levels and minimize overtime costs
  • Drive business development initiatives by networking within the community and participating in special events
  • Supervise vault transactions, ensuring compliance with security protocols and daily cash balancing
  • Collaborate with department heads to streamline projects and improve cost efficiency
  • Ensure branch compliance with policies and procedures, including security measures.

Assistant Branch Manager

ACU of Texas
Santa Fe and League City, TX
2017 - 2019
  • Progressed through multiple roles, demonstrating adaptability and leadership over an eleven-year tenure
  • Cultivated relationships with members, offering tailored financial solutions and ensuring operational excellence
  • Conducted member transactions and processed loan applications with attention to detail and accuracy
  • Provided professional and courteous service through oral and written communication
  • Analyzed member financial needs and recommended credit union products and services.

Senior Member Service Representative

ACU of Texas
Santa Fe and League City, TX
2014 - 2017
  • Progressed through multiple roles, demonstrating adaptability and leadership over an eleven-year tenure
  • Cultivated relationships with members, offering tailored financial solutions and ensuring operational excellence
  • Conducted member transactions and processed loan applications with attention to detail and accuracy
  • Provided professional and courteous service through oral and written communication
  • Analyzed member financial needs and recommended credit union products and services.

Member Service Representative

ACU of Texas
Santa Fe and League City, TX
2012 - 2014
  • Progressed through multiple roles, demonstrating adaptability and leadership over an eleven-year tenure
  • Cultivated relationships with members, offering tailored financial solutions and ensuring operational excellence
  • Conducted member transactions and processed loan applications with attention to detail and accuracy
  • Provided professional and courteous service through oral and written communication
  • Analyzed member financial needs and recommended credit union products and services.

Freelance Public Relations

Seven5 Seven3 Marketing Group
Frisco, TX
2011 - 2012
  • Managed social media content and crafted press releases, news articles, and blogs
  • Contributed to website design and content development
  • Facilitated client communication and provided customer service as a liaison between marketing manager and clients.

Education

Bachelor of Business Administration -

Texas Tech University
01.2010

Skills

  • Fraud Detection and Prevention
  • Leadership and Team Management
  • Communication (Oral and Written)
  • Microsoft Word and Excel
  • Problem Solving
  • Critical Thinking

Organizations

Santa Fe Chamber of Commerce Leadership Class 2023

Timeline

Branch Manager

ACU of Texas
2019 - Current

Assistant Branch Manager

ACU of Texas
2017 - 2019

Senior Member Service Representative

ACU of Texas
2014 - 2017

Member Service Representative

ACU of Texas
2012 - 2014

Freelance Public Relations

Seven5 Seven3 Marketing Group
2011 - 2012

Bachelor of Business Administration -

Texas Tech University

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Melissa Lopez