Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Morris

Berkeley Springs,WV

Summary

Experienced and compassionate Branch Manager II and Loan Officer with a proven track record of leadership, financial expertise, and client-focused service. Known for building strong relationships with customers and team members, driving operational excellence, and delivering tailored financial solutions. Deeply committed to the well-being of my community and neighbors, I actively work to ensure their financial protection and stability, fostering trust and security through responsible lending and personalized support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Manager

CNB Bank, Inc
Berkeley Springs, West Virginia
03.2023 - Current
  • Managed daily branch operations and ensured compliance with banking regulations.
  • Supervised staff and provided training on customer service standards.
  • Coordinated branch activities to enhance operational efficiency and customer satisfaction.
  • Oversaw cash management, ensuring accurate transactions and security procedures.
  • Facilitated conflict resolution between staff and customers to maintain a positive environment.
  • Managed customer relationships to enhance satisfaction and loyalty.
  • Educated employees on fraud detection techniques and company policies.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Complied with company policies, objectives and communication goals.
  • Collaborated with team members to enhance service quality and response times.
  • Reviewed loan applications for compliance and accuracy.
  • Analyzed customer financial needs and recommended appropriate banking products.
  • Processed loan applications, evaluated creditworthiness, and approved or denied loans.
  • Determined whether members were eligible for new services.
  • Developed relationships with customers to increase sales of bank services.
  • Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.

Assistant Branch Manager

CNB Bank, Inc
Berkeley Springs, West Virginia
02.2018 - 03.2023
  • Managed daily operations to ensure branch efficiency and compliance with policies.
  • Coordinated schedules to optimize staffing levels during peak hours.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Managed daily cash flow activities including counting cash drawers at opening and closing times.
  • Provided bank leadership in absence of branch manager.

Personal Banker

CNB Bank, Inc
Hancock, Maryland
11.2017 - 02.2018
  • Assisted customers with account inquiries and transactions.
  • Developed relationships with clients to understand their financial needs.
  • Managed account openings, maintenance, and closures efficiently.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.

Education

High School Diploma -

Berkeley Springs High School
Berkeley Springs, WV
05-2017

Skills

  • Financial advising
  • Policy formulation
  • Community relations
  • Financial administration
  • Strategic planning
  • Sales expertise
  • Financial services
  • Excellent work ethic
  • Customer service
  • QuickBooks experience
  • Client relationship management
  • Interviewing and hiring
  • Upselling and cross selling
  • Staff recruitment
  • Employee development
  • Goals and performance
  • Operations management
  • Risk mitigation
  • Attention to detail
  • Staffing optimization
  • Revenue generation
  • Compliance management
  • Cash handling
  • Fraud detection

Certification

  • West Virginia Bankers Association Consumer Lending School - Nov. 2018
  • West Virginia Bankers Association School of Banking - May 2023
  • Community Bankers of WV 2025 Catalyst Leadership Banker Development Program- Current

Timeline

Branch Manager

CNB Bank, Inc
03.2023 - Current

Assistant Branch Manager

CNB Bank, Inc
02.2018 - 03.2023

Personal Banker

CNB Bank, Inc
11.2017 - 02.2018

High School Diploma -

Berkeley Springs High School

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Elizabeth Morris