Melissa Lopez
Coachella,CA
Summary
Enthusiastic, highly motivated accounting student who likes to take initiative and seek out new challenges. Dedicated volunteer, hoping to utilize my most valuable skills to achieve goals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Volunteer Coordinator- Coachella Valley Museum
CSU San Bernardino-COLLEGE CORPS
Indio, CA
09.2023 - 06.2024
- Coordinated and organized the Jr. Historians program at the museum.
- Acquired comprehensive knowledge of the docent manual and gift shop procedures at the museum.
- Conducted informative tours for museum guests, enhancing their understanding and appreciation of exhibits.
- Conducted educational tours for school children, presenting exhibits and explaining the history of the Coachella Valley.
- Communicated information accurately while engaging with children, youth, and adult visitors.
Volunteer Tax Preparer
California State University San Bernardino
San Bernardino, USA
01.2023 - 04.2023
- Company Overview: IRS VITA Program
- Served as a Volunteer student Tax Prepared for California State University San Bernardino (VITA) program during the 2023 tax season
- Successfully complete the online course work with a passing score of 80% or higher to receive a certification in basic tax law and ethics issues
- Confirm that the sections of the Intake/Interview form were correctly answer and didn't have any missing information
- Analyze the tax documents to prepare federal and state income tax returns
- Demonstrate customer service skills and communicated tax law principles to taxpayers
- Work extensively with the calculation of taxable scholarship income and allowable education credits
- Answering client’s questions regarding about their income tax
- Compute federal and state income tax return using vita.taxslayerpro software
- IRS VITA Program
Front Desk Receptionist
Caliente Tropics
Palm Springs, USA
06.2020 - 01.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answering the phone and questions about guests' needs in-person and online regarding about room booking, prices, available rooms, and special requests
- Handling payments in cash and credit payments
- Collaborate with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Handling mail, messages, and answering their question providing customer service
Education
Bachelor of Arts - Accounting
California State University San Bernardino
San Bernardino, CA12-2024
Associate of Arts - Business Administration
College of The Desert
Palm Desert, CA05.2020
High School Diploma -
Coachella Valley High School
Thermal, CA05-2014
Skills
- Individual Returns Preparation
- Customer Service
- Positive Attitude and Energetic
- Mathematical Calculation and Reasoning
- Microsoft Office
- Excel Office
- Reliable and Punctual
- Data Entry and Database Software
- Teamwork and collaboration
- Fast learning
Languages
Spanish, Native/Bilingual
Timeline
Volunteer Coordinator- Coachella Valley Museum
CSU San Bernardino-COLLEGE CORPS
09.2023 - 06.2024
Volunteer Tax Preparer
California State University San Bernardino
01.2023 - 04.2023
Front Desk Receptionist
Caliente Tropics
06.2020 - 01.2021
Bachelor of Arts - Accounting
California State University San Bernardino
Associate of Arts - Business Administration
College of The Desert
High School Diploma -
Coachella Valley High School
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