Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Hi, I’m
Lakenya Green
Schaumburg,IL
Summary
Overview
21
years of professional experience
1
Certification
Work History
State Of Illinois-Department Of Human Services
Human Resources Coordinator
10.2022 - Current
Job overview
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Conducted new employee onboarding and provided ongoing orientation training.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Fostered positive work environment through comprehensive employee relations program.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Coordinated technical training and personal development classes for staff members.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Liaised between multiple business divisions to improve communications.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Instructed senior leaders on appropriate employee corrective steps.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Created and delivered HR training sessions to staff, managers and executives.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
Professional Tax Service
CEO
01.2010 - Current
Job overview
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Northwestern University, Feinberg School Of Medicine
Business Office Manager/Senior Billing Coordinator
03.2020 - 10.2022
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Updated documentation, reports and spreadsheets with financial information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Entered details into accounts and tracked payments.
- Maintained detailed understanding of insurance plans and company requirements.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Processed vendor and supplier payments on weekly basis.
University of Illinois Chicago
Senior Administrative Assistant
02.2014 - 02.2019
Job overview
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Scheduled and coordinated meetings between legal teams and clients.
- Executed record filing system to improve document organization and management.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Scheduled office meetings and client appointments for staff teams.
- Managed department budgets and generated financial reports for management review.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Thornton Township High School
Administrative Assistant to the Director
03.2002 - 02.2014
Job overview
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Indiana Institute of TechnologyFort Wayne, IN
MBA from Accounting
06.2018
University Overview
Indiana Institute of TechnologyFort Wayne, IN
Bachelor of Science from Business Administration And Management
06.2016
University Overview
Thornton Township High SchoolHarvey, IL
High School Diploma
05.2004
University Overview
Skills
- Recruitment
- Project Planning
- Corporate Branding
- Analytical and Critical Thinking
- Onboard New Hires
- Reviewing Resumes
- Providing Feedback
- Training Development and Execution
- New Employee Orientation
- Maintain Employment Records
- Customer Relations
- Employee Timesheet Processing
- Coordinate Recruitment Strategies
- Superb Interpersonal Skills
- HR Support
- Applicant Qualification
- Adaptable to Changing Conditions
- Recordkeeping
- Kronos Timekeeping
- In-Person and Telephone Interviewing
- Hiring and Terminations
- Microsoft Office Suite Expertise
- Project Management
- Customer Service and Assistance
- Livestock Feeding
- ISO Compliance
- Site Visits
- Social Media Platforms
- Operational Processes
- Financial Management
- Business Marketing
- Financial Aid Programs
- Student Achievement
- Statistical Data
- Status Reports
- Multi-Line Phone Systems
- Closing and Contract Negotiations
- Business Administration
- Website Updating
- Service-Orientation
- Business Management Principles
- IRS Correspondence
- Tax Laws
- Payroll Familiarity
- Critical Thinking
- Time Management
- Legal Terminology
- Tax Software
- Electronic Filing Software
- Instructing
- Tax Code Knowledge
- Due Diligence
- Tax Audit Procedures
- Client Invoicing
- Financial Statements
- Taxation Document Inspection
- Writing
- Reading Comprehension
- Individual Returns Preparation
- Individual Tax Returns
- Multi-State Tax Filing
- Local, State and Federal Tax Returns
Certification
December 2011 to Present
Certified Phlebotomy Technician
June 2012 to Present
Timeline
Human Resources Coordinator
State Of Illinois-Department Of Human Services
10.2022 - Current
Business Office Manager/Senior Billing Coordinator
Northwestern University, Feinberg School Of Medicine
03.2020 - 10.2022
Senior Administrative Assistant
University of Illinois Chicago
02.2014 - 02.2019
CEO
Professional Tax Service
01.2010 - Current
Administrative Assistant to the Director
Thornton Township High School
03.2002 - 02.2014
Indiana Institute of Technology
MBA from Accounting
Indiana Institute of Technology
Bachelor of Science from Business Administration And Management
Thornton Township High School
High School Diploma
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