Melissa Loredo
Summary
Very fast learner and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Cashier
Rosa's Cafe & Tortilla Factory
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
CSR
Toyota Of Irving
08.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Scheduled, rescheduled and canceled appointments for customers.
Tool Rental Associate
The Home Depot
03.2021 - 08.2021
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Used POS system to compute and receive payments for rentals.
- Supplied information about rental items to inform customers of tool availability and operation.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
Tech Support
Medi-lynx Cardiac Monitoring
11.2019 - 09.2020
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to customer inquiries and provided technical assistance over phone.
Beauty Consultant
Target
01.2019 - 10.2019
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Maintained counter and display areas for cleanliness and organization.
- Provided personalized skincare recommendations to specifically target top concerns.
Education
Creekview High School
Carrollton, TXSkills
- Bilingual
- Typing
- Fast Learner
- Customer service excellence
- Communication
- Multitasking
- Leadership
- Telephone Etiquette
Timeline
Cashier
Rosa's Cafe & Tortilla Factory
08.2023 - Current
CSR
Toyota Of Irving
08.2022 - 06.2023
Tool Rental Associate
The Home Depot
03.2021 - 08.2021
Tech Support
Medi-lynx Cardiac Monitoring
11.2019 - 09.2020
Beauty Consultant
Target
01.2019 - 10.2019
Creekview High School
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