Melissa Lorenzo
New York ,NY
Summary
Detail-oriented and compassionate individual seeking a position as a Veterinary Technician Extern for Banfield Pet Hospital. As a veterinary technician student at Purdue University, I believe this program will provide me the opportunity to gain clinical experience and hands on experience that will help me be successful. Passionate about animal care and committed to providing top-quality services. Quick learner with excellent communication skills and a strong desire to contribute to the well-being of animals. In addition, I am enthusiastic veterinary nurse student with superior skills in working in both team-based and independent capacities. Looking forwards to providing proficiency in animal handling and restraint for injections, venipuncture, intubation, etc. In addition, Treat animals and clients with care and respect utilizing Fear Free guidelines. Most importantly, excited to bring above average user skills in animal science.
Overview
4
4
years of professional experience
Work History
Animal Caretaker
Rover.com
New York, NY
11.2019 - 10.2023
- Cleaned and maintained animal living areas, including cages and tanks, using appropriate cleaning materials.
- Monitored animals for signs of illness or injury and administered medications as prescribed by a veterinarian.
- Fed animals according to instructions from veterinarians or animal care supervisors.
- Recorded observed animal behavior, health, diet and other information as required.
- Promoted optimal animal health by feeding, exercising and watering on regular schedule.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Created individualized training plans for each dog based on their needs and abilities.
Receptionist
Oliver’s Dog and Cat Clinic
New York, NY
01.2022 - 12.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Cashier
Bronx Zoo
Bronx, NY
01.2020 - 10.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Educated students on the animals in the zoo and created learning interactive activities For all ages.
Mercy College
STEM Tutoring Organization Diamond Tutoring
Bronx, NY
05.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Leverage Science skills to input and compile data gathered from various sources.
Education
Associate of Science - Veterinary Technician
Purdue University
West Lafayette, IN05-2025
Skills
- Completed the Fear Free Veterinary Certification
- Good witten and oral communication skills and basic computer skills, including a basic understanding of medical terminology
- Administers topical and oral medications, bathe and groom animals, and provide direct assistance to veterinary team as directed
- Willing to apply for certification as a euthanasia technician
- Able to lift at least 50 pounds and stand for prolonged periods of time
- Ensures basic maintenance tasks are performed in a timely fashion to ensure smooth functioning of the department
Languages
Spanish
Professional
Arabic
Elementary
References
References available upon request.
Timeline
Receptionist
Oliver’s Dog and Cat Clinic
01.2022 - 12.2022
Mercy College
STEM Tutoring Organization Diamond Tutoring
05.2020 - 04.2021
Cashier
Bronx Zoo
01.2020 - 10.2021
Animal Caretaker
Rover.com
11.2019 - 10.2023
Associate of Science - Veterinary Technician
Purdue University