Melissa Lorenzo
New York ,NY
Summary
Compassionate Animal Care Specialist and vet tech student with experience in providing high-quality care to a variety of animals in shelters. Strengths include knowledge of animal behavior, dietary needs, enrichment activities, and health assessment. Have contributed to improving overall animal welfare by implementing effective care strategies and programs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Animal Care Specialist
Animal Care Centers Of NYC
New York, NY
05.2024 - Current
- Trained new staff members on proper animal handling procedures.
- Observed the behavior of animals to detect signs of illness or injury.
- Assisted in providing medical care to animals, including administering medications and vaccinations.
- Prepared food to meet needs of animals under care with appropriate meals.
- Cleaned and maintained animal enclosures on a daily basis.
- Monitored the health of all animals on a regular basis, reporting any changes to the veterinarian.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Coordinated with volunteers who provided assistance with feeding, cleaning, exercising and socializing animals.
Animal Caretaker
Rover.com
New York, NY
11.2019 - 10.2023
- Cleaned and maintained animal living areas, including cages and tanks, using appropriate cleaning materials.
- Monitored animals for signs of illness or injury and administered medications as prescribed by a veterinarian.
- Fed animals according to instructions from veterinarians or animal care supervisors.
- Recorded observed animal behavior, health, diet and other information as required.
- Promoted optimal animal health by feeding, exercising and watering on regular schedule.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Created individualized training plans for each dog based on their needs and abilities.
Receptionist
Oliver’s Dog and Cat Clinic
New York, NY
01.2022 - 12.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Cashier
Bronx Zoo
Bronx, NY
01.2020 - 10.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Educated students on the animals in the zoo and created learning interactive activities For all ages.
Mercy College
STEM Tutoring Organization Diamond Tutoring
Bronx, NY
05.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Leverage Science skills to input and compile data gathered from various sources.
Education
Associate of Science - Veterinary Technician
Purdue University Distant Learning
West Lafayette, IN05-2026
Skills
- Completed the Fear Free Veterinary Certification
- Good witten and oral communication skills and basic computer skills, including a basic understanding of medical terminology
- Administers topical and oral medications, bathe and groom animals, and provide direct assistance to veterinary team as directed
- Willing to apply for certification as a euthanasia technician
- Able to lift at least 50 pounds and stand for prolonged periods of time
- Ensures basic maintenance tasks are performed in a timely fashion to ensure smooth functioning of the department
Certification
- Fear Free Certificate
Languages
Spanish
Professional
Mentorship’s
- Pharmacology : Animal Care Centers NYC
Timeline
Animal Care Specialist
Animal Care Centers Of NYC
05.2024 - Current
Receptionist
Oliver’s Dog and Cat Clinic
01.2022 - 12.2022
Mercy College
STEM Tutoring Organization Diamond Tutoring
05.2020 - 04.2021
Cashier
Bronx Zoo
01.2020 - 10.2021
Animal Caretaker
Rover.com
11.2019 - 10.2023
- Fear Free Certificate
Associate of Science - Veterinary Technician
Purdue University Distant Learning
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