Melissa Louis
Apopka,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Debonair Supper Club
Orlando, FL
01.2026 - Current
- Crafted premium cocktails and provided exceptional guest service in a fast-paced fine dining environment while maintaining extensive knowledge of wines, spirits, and menu offerings.
- Increased beverage sales and guest satisfaction through personalized recommendations, upselling techniques, and creating memorable dining experiences.
- Maintained high standards of inventory control, cleanliness, and compliance with safety regulations, contributing to efficient bar operations and positive customer feedback.
Lead Bartender/Server
Isleworth Golf and Country Club
Windermere, FL
11.2017 - Current
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment’s reputation.
Assistant Bar Manager/Bartender
Knickerbocker Hotel
New York, New York
03.2016 - 10.2017
- Oversaw maintenance tasks for the bar area, always ensuring a clean and safe environment for patrons.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Education
Bachelor's in Science - Nursing
Valencia College
Orlando, FL05-2028
Mixology
New York Bartending School
Culinary Management
Institute of Culinary Education
06-2015
Skills
- Strong organizational skills
- Ordering Procedures
- Dining room organization
- Team Leadership
- Cocktail creation
- Complaint Handling
- Exceptional customer service skills
- Proficient in Microsoft Office
- Alcohol TIPS certified
- Strong multitasking
Timeline
Bartender/Server
Debonair Supper Club
01.2026 - Current
Lead Bartender/Server
Isleworth Golf and Country Club
11.2017 - Current
Assistant Bar Manager/Bartender
Knickerbocker Hotel
03.2016 - 10.2017
Mixology
New York Bartending School
Culinary Management
Institute of Culinary Education
Bachelor's in Science - Nursing
Valencia College