Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Love

Bigfork,MT

Summary

Empathetic Patient Access Representative known for efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Office Administrative Assistant

Adam Love Services
Bigfork, MT
09.2021 - Current
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Ordered supplies and maintained an inventory of office equipment.
  • Processed incoming invoices for payment in a timely manner.
  • Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
  • Set up new hire paperwork according to company standards.
  • Created expense reports, tracked invoices, and processed payments.

Patient Access Representative

Logan health pain and wellness
Kalispell, MT
09.2023 - 05.2024
  • Greeted patients and visitors in a courteous and professional manner.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.

Medical Receptionist

CMS IT Services
Kalispell, MT
11.2022 - 08.2023
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Education

High School Diploma -

Lighthouse Christian Acamedy
Sulphur, OK
05-2004

Skills

  • Appointment Scheduling
  • Customer Service
  • Insurance Verification
  • Flexible Schedule
  • Medical Terminology
  • Phone and Email Etiquette
  • Registration and Admissions
  • Multitasking and Organization

Timeline

Patient Access Representative

Logan health pain and wellness
09.2023 - 05.2024

Medical Receptionist

CMS IT Services
11.2022 - 08.2023

Office Administrative Assistant

Adam Love Services
09.2021 - Current

High School Diploma -

Lighthouse Christian Acamedy

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Melissa Love