Melissa Love
Detroit
Summary
Experienced in team leadership and employee training, with a focus on enhancing participant engagement and satisfaction. Conducted onboarding sessions that effectively communicated company policies and procedures, ensuring new staff were well-prepared for their roles. Demonstrated adaptability by resolving participant issues promptly during training sessions, contributing to a positive learning environment. Maintained knowledge of industry trends to inform best practices in training and supervision.
Overview
3
3
years of professional experience
Work History
Trainer
White Castle
Detroit
06.2023 - Current
- Wherever I was needed i worked
- Provided feedback on employee performance based on observed results during training sessions.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Maintained up-to-date knowledge of industry trends and best practices.
- Resolved any issues raised by participants during the training session in a timely manner.
Security Officer
H&P protective srvcs
Southfield
02.2023 - 01.2025
- Write daily report, watch cameras, open and close gate when needed, hourly patrols, sign visitors employees management etc in and out
- Supervise employees; conduct small tours throughout the church for visitors and employees
- Enforced access control measures in accordance with established procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Responded to alarms and conducted investigations as required.
Team Lead Foh and Boh
Chick-fil-A
Detroit
12.2021 - 05.2023
- I work foh and boh meaning cashier and line cook
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Coordinated team resources to achieve project goals.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Education
Hs - High school or equivalent
Hazel Park Adult Education
Hazel Park, MI06.2010
Skills
- Team leadership
- Employee training
- Communication skills
- Public speaking
- Adaptability
- Creative problem solving
- Clear verbal communication
Timeline
Trainer
White Castle
06.2023 - Current
Security Officer
H&P protective srvcs
02.2023 - 01.2025
Team Lead Foh and Boh
Chick-fil-A
12.2021 - 05.2023
Hs - High school or equivalent
Hazel Park Adult Education