Melissa Weldishofer
Valrico,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
DISABILITY
N/A
01.2019 - Current
Inbound Call Center Representative
Progressive
Tampa, FL
08.2017 - 11.2018
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
Petco Animal Supplies Stores Inc.
Brandon, FL
03.2016 - 07.2017
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Processed credit card transactions accurately and efficiently.
- Maintained work area and kept cash drawer organized.
- Built loyal clientele through friendly interactions and consistent appreciation.
Accounting Clerk
Q-Automotive
Brandon, FL
01.2014 - 02.2016
- Resolved customer inquiries regarding bills and payments.
- Supported clerical and administrative needs of senior department staff.
- Checked postings and documents for correctness, accuracy and proper coding.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa05-2011
Skills
- Customer service
- Data entry
- Payment processing
- Sales support
- Computer skills
- Issue resolution
Timeline
DISABILITY
N/A
01.2019 - Current
Inbound Call Center Representative
Progressive
08.2017 - 11.2018
Customer Service Representative
Petco Animal Supplies Stores Inc.
03.2016 - 07.2017
Accounting Clerk
Q-Automotive
01.2014 - 02.2016
High School Diploma -
Tampa Bay Technical High School
Similar Profiles
Ewan DimayaEwan Dimaya
Private Piano Teacher at N/APrivate Piano Teacher at N/A
THOMAS BrownTHOMAS Brown
Retired at N/aRetired at N/a
Lynn Vanessa HilaireLynn Vanessa Hilaire
Dental Assistant at N/ADental Assistant at N/A
Jixian ChengJixian Cheng
Part-Time Personal Trainer at N/APart-Time Personal Trainer at N/A
Fednold ThelisdortFednold Thelisdort
Online Adjunct Instructor at SNHUOnline Adjunct Instructor at SNHU