Melissa Luna

Rosati's Pizza Bar In Richmond

01.2021 - Current

Served high customer volumes during special events, nights, and weekends.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and up-keeping a state of cleanliness throughout the restaurant.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Served food and beverages promptly with focused attention to customer needs.
Handled simultaneous customer, team, and business needs and complaints while avoiding unnecessary delays or errors.
Obtained cash bank and stocked service bar to prepare for operation.
Answered phone calls to take customer orders as well as assist in any customer complaints.
Organized bar inventory and storage procedures to keep stock within optimal levels through restocking and meet expected customer demands.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Regularly cleaned and sanitized bar and dining area, beer lockers, refrigeration and storage areas.
Portioned all foods, as well as organized both the front & back fridges to keep the pizza line, kitchen, and bar stocked.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.