Melissa Maldonado
Dallas,TX
Summary
Highly motivated clerical assistant with more than 5 years of experience providing exceptional customer support. Efficient office clerk seeking a remote clerical position to accomplish administrative tasks in a fast-paced environment. Consistent team player committed to using critical thinking to solve any situation and committed to building cohesion across diverse groups. Clerical assistant seeking a remote position that challenges my skills and allows me to grow in the office environment.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Bilingual Customer Service Representative Remote
Optum
New York, New York
08.2022 - 07.2025
- Handled inbound calls in the medical field to address patient concerns and schedule medical appointments.
- Delivered exceptional service to patients with diabetes, hypertension, anemia, and other conditions who called every day to make appointments.
- Communicated essential information to clinical staff and home care agencies by sending messages to primary doctors' clinic or facility.
- Reviewed and updated insurance and demographic information for billing accurately.
- Practiced strong communication skills by following the company's script and using office resources such as Microsoft excel, PowerPoint & the company's software.
Bilingual Customer Service Representative
GC Services
El Paso, TX
01.2014 - 06.2018
- Assisted customers by answering their questions over the phone regarding the Supplemental Nutrition Assistance Program (SNAP).
- Assisted Customers every time they called to report they lost their Lone Star Card, and we sent a new one directly to their address.
- Assisted callers with general questions they had about social security and provided the state phone number when they wanted to apply for the Nutrition Assistance Program.
- I obtained a lot of experience helping people understand charges made with their card. Assisted callers when they called to report that they did not authorize a transaction made with their SNAP card Submitted a ticket every time for investigation.
Education
Associate of Science -
The University of Texas At El Paso
El Paso, TX05-2026
High School Diploma -
Socorro High School
El Paso, TX08-2013
Skills
- Bilingual communication
- Customer service
- Problem resolution
- Data entry
- Appointment scheduling
- Healthcare support
- Problem solving
- Critical thinking
- communication skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Bilingual Customer Service Representative Remote
Optum
08.2022 - 07.2025
Bilingual Customer Service Representative
GC Services
01.2014 - 06.2018
Associate of Science -
The University of Texas At El Paso
High School Diploma -
Socorro High School