Melissa malizia
Middletown,NY
Summary
Highly disciplined and detail-oriented professional with an exceptional work ethic and a strong commitment to maintaining safety and precision in high-stakes environments. Meticulously organized and proactive, with a proven track record of managing complex daily schedules, tracking strict requirements, and preventing errors under tight deadlines. A reliable, high-energy individual who takes immense pride in delivering top-quality results, mastering new compliance standards, and ensuring a safe, hygienic, and supportive environment for others.
Overview
26
26
years of professional experience
Work History
Commercial Cleaner
Quality Facility Solutions
Middletown
08.2023 - 03.2026
- Cleaned and sanitized various commercial spaces following strict safety protocols.
- Operated cleaning equipment, including vacuums and floor buffers, effectively.
- Prepared cleaning solutions according to guidelines for safety and effectiveness.
- Trained new staff on proper cleaning techniques and equipment use.
- Maintained inventory of cleaning supplies, ensuring availability for daily tasks.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Gathered and disposed of trash from all areas in commercial buildings. from floors within hallways, bathrooms and work areas.
- Cleaned and sanitized restrooms using appropriate cleaning products.
Food Service Worker
Sarah wells
Middletown, NY
06.2022 - 08.2022
- Prepared and served food in accordance with health and safety standards.
- Maintained cleanliness of kitchen and dining areas throughout shifts.
- Assisted with inventory management and stock rotation of food items.
- Operated kitchen equipment safely and effectively to support food preparation.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
Patient Transporter
Garnet health
Middletown, Ny
01.2018 - 04.2021
Customer Service Representative
Ezpass
Staten Island, New York
07.2015 - 08.2018
- Resolved customer inquiries through phone and email communication.
- Provided accurate information about toll rates and payment options.
- Assisted customers with account management and online portal navigation.
- Trained new staff on customer service protocols and systems usage.
- Addressed escalated issues promptly to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Dietary Aide
Southwinds Rehabilitation and Care Center
Middletown
05.2011 - 11.2013
- Collaborated with nursing staff to address residents' dietary needs and restrictions.
- Ensured compliance with health and safety regulations in food handling practices.
- Assisted with meal service and ensured timely delivery to residents' rooms.
- Set up trays and food service carts to deliver food to residents.
- Monitored food inventory levels and reported shortages to kitchen management.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Treated patients and team members with dignity and respect.
Dietary Aide
Park Manor Health and Rehabilitation Center
Middletown, Ny
09.2000 - 10.2004
- Prepared nutritious meals according to dietary guidelines for residents.
- Maintained sanitary conditions in food storage and preparation areas.
- Delivered meals to residents while ensuring proper food handling procedures.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Operated kitchen equipment safely and efficiently.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
General Education Diploma
Middletown, NySkills
- Cleaning procedures
- Task prioritization
- Chemical handling knowledge
- Supply management
- Equipment operation
- Inventory management
- Time management
- Problem solving
- Staff training
- Customer relations
- Organizational skills
- Effective communication
- Reliability and punctuality
Timeline
Commercial Cleaner
Quality Facility Solutions
08.2023 - 03.2026
Food Service Worker
Sarah wells
06.2022 - 08.2022
Patient Transporter
Garnet health
01.2018 - 04.2021
Customer Service Representative
Ezpass
07.2015 - 08.2018
Dietary Aide
Southwinds Rehabilitation and Care Center
05.2011 - 11.2013
Dietary Aide
Park Manor Health and Rehabilitation Center
09.2000 - 10.2004
General Education Diploma