Hi, I’m
Teresa Armstrong
Fredonia,NY
Work Preference
Summary
Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction.
Overview
1
year of post-secondary education
27
years of professional experience
Work History
CCS of Western NY Depew, New York
Commercial Cleaner
05.2013 - 01.2018
Job overview
- Cleaned and sanitized various commercial spaces to ensure client satisfaction.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Serviced, cleaned and restocked restrooms.
- Removed trash to maintain cleanliness and hygiene standards. from floors within hallways, bathrooms and work areas.
- Provided excellent customer service by addressing client requests and feedback promptly.
- Collaborated with cleaning staff to ensure thorough coverage of all areas, enhancing service quality.
- Oversaw waste disposal and recycling programs, ensuring compliance with local regulations and promoting sustainability.
- Monitored cleaning supply inventory and notified management of low stock to maintain operational efficiency.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Followed safety protocols to ensure a safe working environment for all staff.
- Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Created inventory checklists and stocked housekeeping carts.
- Prepared rooms for events by setting up chairs and tables in an orderly fashion.
- Cleaned and disinfected laboratory equipment.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Kept business entrances clean, tidy and professional in appearance.
Fantastic Sams Hair SalonFredonia, New York
Master Cosmetologist
07.1991 - 01.2004
Job overview
- Washed, colored, cut and styled hair for high volume of clients daily.
- Washed, conditioned, cut, and styled hair for many daily clients and maintain high levels of customer satisfaction.
- Provided expert hair cutting and styling services to diverse clients.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Conducted consultations to understand client needs and preferences.
- Advised clients on hair care products and personalized treatment plans.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Managed appointment scheduling and client records using salon software.
- Collected payment from customers and scheduled next appointments.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Trained junior cosmetologists on techniques and customer service skills.
- Stayed updated on industry trends and new beauty techniques for service enhancement.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained cleanliness and organization of workstations and salon areas.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Beautified customers by performing facials and waxing.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Kept notes listing preferences and services provided to clients for quick reference.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
Education
Raphael School of Beauty Culture Fredonia, NY
Licenced from Cosmetologist Training Course 1000 Hours
09.1990 - 07.1991
University Overview
Dunkirk Senior High School Dunkirk, Ny
University Overview
Accomplishments
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Skills
- Cleaning procedures
- Housekeeping skills
- Waste management
- Chemical handling
- Equipment operation
- Facility maintenance
- Inventory control
- Supply management
- Time management
- Team coordination
- Reliability
- Reliability and punctuality
- Self-motivation and initiative
- Attention to detail
- Customer service
- Effective communication
- Problem solving
- Conflict resolution
- Adaptability
- Team training programs
- Active listening
- Interpersonal communication
- Strong work ethic
- Furniture rearranging
- Problem-solving capacity
- Trash collection
- Interpersonal communication
Timeline
Commercial Cleaner
CCS of Western NY
05.2013 - 01.2018
Master Cosmetologist
Fantastic Sams Hair Salon
07.1991 - 01.2004
Raphael School of Beauty Culture
Licenced from Cosmetologist Training Course 1000 Hours
09.1990 - 07.1991
Dunkirk Senior High School
06.1989