Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Melissa Mallard

Wills Point,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Office Manager

Forney Air
Forney , TX
08.2017 - 04.2022
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Compared vendor prices and negotiated for optimal savings.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Updated reports, managed accounts and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Dispatched incoming calls

Cleaning Professional

Melissa’s Cleaning Services
Dallas, TX
01.2012 - 08.2017
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.

Barista Supervisor

Starbucks
Dallas , TX
01.2010 - 08.2012
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Created new training guidelines, and provided staff orientation and training.

Floral Designer

Buds And Blooms
Garland , TX
01.2004 - 07.2009
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
  • Prepared potted plants and bouquets based on customer requirements.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Imparted knowledge on plants and flowers to customers.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Properly package flowers and plants for damage-free delivery.
  • Researched latest design trends, colors and vendor products for use in new pieces.

Education

High School Diploma -

Mesquite High School
Mesquite, TX

Skills

  • Office Management
  • Fleet Dispatching
  • Preparing Proposals
  • Office Supplies and Inventory
  • Managing Appointments
  • Invoice and Payment Tracking
  • Friendly and Relatable
  • Contracts and Vendor Agreements
  • Maintenance Requirements

Timeline

Office Manager

Forney Air
08.2017 - 04.2022

Cleaning Professional

Melissa’s Cleaning Services
01.2012 - 08.2017

Barista Supervisor

Starbucks
01.2010 - 08.2012

Floral Designer

Buds And Blooms
01.2004 - 07.2009

High School Diploma -

Mesquite High School

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Melissa Mallard