Provided excellent customer service while promoting loyalty programs to increase sales potential
Switchboard Operator
St. Mary's General Hospital
Amsterdam, NY
01.2018 - 08.2019
Operated a multi-line telephone system to answer incoming calls, determine the purpose of callers, and forward calls to appropriate personnel or departments
Personal Care Worker
St. Mary's General Hospital
Amsterdam, NY
03.2014 - 08.2018
Assisted clients with various activities of daily living, such as bathing, grooming, and toileting
Transported clients to medical appointments, errands, and social events
Prepared meals for clients according to dietary requirements
Administrative Assistant
Public Defenders
Springfield, MA
01.2006 - 01.2014
Handled confidential documents in an organized fashion according to established protocol
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
Ensured efficient operation of office equipment such as printers, copiers, and fax machines
Updated contact lists regularly when changes occur in employee status or contact information