Melissa Mancia
Katy
Summary
Dynamic delivery professional with a clean driving record and a valid CDL license, recognized for enhancing customer service at Igloo. Proven ability to optimize routes and ensure timely deliveries, demonstrating dependability and teamwork. Committed to safety and efficiency, consistently exceeding expectations in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Roadie
11.2022 - Current
- Communicated effectively with dispatch to coordinate schedules and address issues promptly.
- Implemented best practices for vehicle maintenance to ensure optimal performance.
- Enhanced customer service experience through positive interactions during deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Courier
USPS
11.2022 - 03.2023
- Delivered packages efficiently to designated locations following established routes.
- Ensured timely processing of incoming and outgoing mail through effective sorting practices.
- Maintained vehicle cleanliness and operational readiness, adhering to safety regulations.
- Utilized handheld devices for tracking deliveries and confirming receipt signatures.
- Communicated effectively with customers to resolve delivery issues promptly.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Delivery Driver
UPS
10.2022 - 12.2022
- Delivered packages efficiently while adhering to safety protocols and traffic
- Managed route planning to optimize delivery efficiency and minimize delays.
- Maintained accurate records of deliveries, including mileage and package condition.
Receiving Clerk
Igloo
07.2011 - 12.2021
- Received and inspected incoming shipments for accuracy and quality control.
- Organized and maintained inventory in accordance with company standards.
- Utilized warehouse management system to track stock levels and locations.
- Collaborated with team members to streamline receiving processes and reduce errors.
- Assisted in training new staff on receiving procedures and safety protocols.
- Communicated discrepancies in shipments to management for resolution.
- Regularly reviewed invoices and double-checked orders.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Utilized forklift to transport pallets of goods to and from warehouse.
Forklift Operator
Igloo
09.2005 - 07.2011
- Operated forklift to transport materials safely within warehouse environment.
- Conducted regular inspections of forklifts to ensure operational safety and compliance.
- Assisted in loading and unloading shipments, maintaining efficient workflow.
- Collaborated with team members to optimize material handling processes.
Education
High School Diploma -
Royal High School
Brookshire, TX05.1999
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Punctual and reliable
- Clean driving record
- Valid class A commercial Driver's license
- Current CDL license
- HAZMAT endorsement
Timeline
Delivery Driver
Roadie
11.2022 - Current
Delivery Courier
USPS
11.2022 - 03.2023
Delivery Driver
UPS
10.2022 - 12.2022
Receiving Clerk
Igloo
07.2011 - 12.2021
Forklift Operator
Igloo
09.2005 - 07.2011
High School Diploma -
Royal High School