Melissa Manley
Boca Raton,FL
Summary
Versatile professional proficient at managing multiple projects, high-volume workloads, exceptional customer support with over 15 years experience. Detail-oriented with superb people skills, organized and successful at managing multiple priorities with a positive attitude. Talent for hiring, training, and mentoring highly engaged team members, seeking always to offer opportunities for others to rise in their talents and skills.
Overview
20
20
years of professional experience
Work History
Contract Coordinator Clinicians Contract
AMN Healthcare
Boca Raton
12.2021 - Current
- Prioritize time and activities to consistently process and complete all new bookings, extensions and modifications within established timeframe.
- Creates and maintains the Healthcare professional contracts and addendums for over 1000 traveling nurses along with a professional working relationship with a team of over 20 recruiters as well as triple brand trained.
- Audits and reviews placement information on a per contract basis utilizing AMIE and Propel systems to reconcile all details of the traveler's assignment package.
- Assist in negotiations with recruitment to insure contracts meet legal requirements.
- Consistently achieve 99% or higher on meeting goal for accuracy, volume, and under 8 hour delivery time.
- Foster professional and effective working relationships with front and back office departments with suburb communication skills to ensure accuracy of all information needed for contracts.
- Creates the morning working report for the department to review ready placements to process along with placements that need to be reviewed.
Executive Assistant
Standish Cocktails LLC
02.2020 - 12.2021
- Produced accurate office files, updated spreadsheets and crafted presentations to boost productivity.
- Building relationships with key accounts.
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Contributed to email campaigns and social media content.
- Assisted with capturing and analyzing social media metrics.
- Utilized best practices for SEO optimization to boost social media program's visibility.
- Executed basic banking and bookkeeping tasks.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings and compiled related documents and reports.
New Hire Trainer
Instacart
08.2018 - 02.2020
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Managed new employee orientation training process for more than 75 employees each year.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Decreased training time by designing effective new training programs.
- Implemented new learning strategies depending upon employees' skill levels.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
Retail Store Manager
AnchorBlue
07.2004 - 09.2009
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Reduced shrinkage by closely monitoring inventory and security procedures.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Generated spreadsheets detailing sales information.
- Optimized store displays and appearance via strategic merchandising.
- Consistency achieved and exceeded company sales goals.
- Recruited, hired, developed and retained retail talent for the company.
- Managed over 30 employees and consistency held each team member accountable for achieving brand and performance goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Balanced the needs of multiple customers simultaneously in a fast-paced environment while constantly helping customers based on individual and personal needs.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
Skills
- Efficient in Word, Excel, Outlook and PowerPoint
- Training and Development
- Detail oriented
- Exemplary communication skills
- Fostering effective working relationships
- Multitasking
- Critical Thinking
- Work Prioritization
- Staff Training
Accomplishments
- Honored for exceeding volume goals
- Multiple acknowledgements from team for going above and beyond and team player
- Honored for maintaining top store in the company
- Top trainer in the district
- Honored for exceeding hours for involvement with PTA,SAC and school activities.
Timeline
Contract Coordinator Clinicians Contract
AMN Healthcare
12.2021 - Current
Executive Assistant
Standish Cocktails LLC
02.2020 - 12.2021
New Hire Trainer
Instacart
08.2018 - 02.2020
Retail Store Manager
AnchorBlue
07.2004 - 09.2009