Melissa Mann
San Antonio,TX
Summary
Sympathetic Clinical Liaison excited to transition to a new position where strong interpersonal skills and a passion for patient advocacy can be utilized. Successful at completing clinical assessments on patients and determining programs to improve quality of care.
Overview
13
13
years of professional experience
Work History
Clinical Liaison
NeuroRestorative
San Antonio, TX
08.2019 - Current
- Promoted positive interactions between the organization and external referral sources.
- Attended community events as a representative of the organization.
- Assisted in developing marketing materials highlighting services offered by the organization.
- Conducted patient assessments to identify appropriate care needs.
- Reviewed referrals for appropriateness of services requested and availability of resources.
Clinical Insurance Specialist-Admissions
Warm Springs Rehab Hospital
San Antonio, TX
06.2018 - 03.2019
- Served as a liaison between the company and external vendors providing services related to its operations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Handled insurance claim duties and verified that each met standards of admissions.
- Helped patients with admissions process and adhered to state and federal laws.
- Gathered completed application and supporting documentation to compile application portfolios.
Clinical Liaison
Encompass Health Rehab Hospital
San Antonio, TX
01.2017 - 05.2018
- Attended community events as a representative of the organization.
- Assisted in developing marketing materials highlighting services offered by the organization.
- Conducted patient assessments to identify appropriate care needs.
- Reviewed referrals for appropriateness of services requested and availability of resources.
- Maintained communication with referral sources regarding new admissions, discharges, changes in condition or treatments.
LVN
All Your Home Health
San Antonio, TX
07.2014 - 01.2017
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Collected specimens for laboratory analysis; prepared specimens for transport to lab.
Lead Clinical Liaison
Acuity Hospital of South Texas
San Antonio, TX
02.2013 - 11.2016
- Maintained communication with referral sources regarding new admissions, discharges, changes in condition or treatments.
- Conducted follow up phone calls to discharged patients and solicited feedback about overall hospital experience.
- Attended community events as a representative of the organization.
- Assisted in developing marketing materials highlighting services offered by the organization.
- Conducted patient assessments to identify appropriate care needs.
LVN
A Good Home Health
San Antonio, TX
01.2011 - 07.2014
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Participated in continuing education programs to maintain licensure requirements.
- Collected specimens for laboratory analysis; prepared specimens for transport to lab.
Pediatric LVN
Epic MedStaff Home Health Services
San Antonio, TX
12.2010 - 01.2013
- Managed various nursing tasks for medically fragile children, which included administering medication, cleaning wounds and monitoring blood glucose levels.
- Observed and reported changes in patient's condition to physicians or other healthcare professionals.
- Counseled parents on topics such as nutrition, hygiene, discipline methods., related to caring for a child at home.
- Monitored vital signs, such as blood pressure and temperature, of pediatric patients.
Education
Associate of Science - Registered Nurse
12.2024
Licensed Vocational Nurse - Nursing
02.2009
Skills
CPR / IV / PICC / Wound VAC certifications
10 years experience as a Home Health LVN
10 years experience as a Clinical Liaison
2 years experience as a Lead Liaison
Memberships
- Case Managment Society of America, Alamo Chapter - President 2023-2025
Timeline
Clinical Liaison - NeuroRestorative
08.2019 - Current
Clinical Insurance Specialist-Admissions - Warm Springs Rehab Hospital
06.2018 - 03.2019
Clinical Liaison - Encompass Health Rehab Hospital
01.2017 - 05.2018
LVN - All Your Home Health
07.2014 - 01.2017
Lead Clinical Liaison - Acuity Hospital of South Texas
02.2013 - 11.2016
LVN - A Good Home Health
01.2011 - 07.2014
Pediatric LVN - Epic MedStaff Home Health Services
12.2010 - 01.2013
Galen College of Nursing - Associate of Science, Registered Nurse
Galen College of Nursing - Licensed Vocational Nurse, Nursing
Similar Profiles
Kaycie RodabaughKaycie Rodabaugh
Life Skills Trainer at NeuroRestorativeLife Skills Trainer at NeuroRestorative
Amanda EvansAmanda Evans
Life Skills Trainer at NeuroRestorativeLife Skills Trainer at NeuroRestorative
FELICIA L. HARRISFELICIA L. HARRIS
Program Supervisor at NeuroRestorativeProgram Supervisor at NeuroRestorative
Karen RomeroKaren Romero
Program Director at NeuroRestorativeProgram Director at NeuroRestorative
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment