Melissa Manser
San Bernardino,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Unit Coordinator
San Antonio Regional Hospital
Upland, CA
02.2024 - Current
- Coordinated patient admissions and discharges to ensure efficient workflow.
- Handled inquiries from patients and families, ensuring timely responses and assistance.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Assisted in maintaining accurate patient records using electronic health systems.
Patient Access Representative
San Antonio Regional Hospital
Upland, California
05.2021 - 02.2024
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Facilitated patient registration and insurance verification processes efficiently.
- Assisted patients with appointment scheduling and check-in procedures.
- Maintained accurate patient records in electronic health systems.
- Collected co-pays and other payments from patients at time of service.
- Trained new staff on patient access protocols and software systems.
Medical Assistant
Gloria Stevens MD
Upland, California
03.2017 - 04.2020
- Assisted physicians with patient examinations and medical procedures.
- Collected and documented patient medical histories accurately.
- Educated patients on treatment plans and healthcare practices clearly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Certified Medical Assistant - Medical Assistant
Learning Oasis
Rancho Cucamonga, CA 07.2015 - 01.2017
Skills
- Patient care coordination
- Electronic health records
- Patient registration
- Insurance verification
- Patient scheduling
- Customer service
Timeline
Unit Coordinator
San Antonio Regional Hospital
02.2024 - Current
Patient Access Representative
San Antonio Regional Hospital
05.2021 - 02.2024
Medical Assistant
Gloria Stevens MD
03.2017 - 04.2020
Certified Medical Assistant - Medical Assistant
Learning Oasis
07.2015 - 01.2017