LISA M. HERNANDEZ
San Antonio,TX
Summary
Administrative Professional with a proven track record in enhancing departmental efficiency and patient flow within healthcare settings. Skilled in managing payroll, policy compliance, and staff coordination, delivering consistent results that support organizational goals. Strong collaborator dedicated to fostering communication among leadership, clinical teams, and patients.
Overview
6
6
years of professional experience
Work History
Unit Coordinator
Baptist Health System
08.2024 - 02.2026
- Coordinated communication among staff, patients, and families to enhance collaboration and information sharing
- Provide comprehensive administrative support to PACU department leadership and clinical teams
- Supported daily operations to optimize patient flow and maintain departmental productivity
- Managed multi-line phone system and coordinated departmental communications to streamline information flow
- Process payroll accurately and resolve employee pay inquiries
Manager
Shockriner LLC
06.2023 - 02.2025
- Managed recruitment, hiring, onboarding, and offboarding processes to ensure compliance with company policy
- Coordinated weekly shift schedules to enhance team coverage and streamline operations
- Executed procurement of products and supplies to support daily operations.
- Processed payroll accurately, maintaining timely and precise employee compensation
- Count and reconcile the cash in the register at the end of each shift or day to ensure it matches the sales recorded in the POS system.
- Weekly bank deposits
Policy & Procedure Specialist
Baptist Health System
05.2023 - 08.2024
- Maintained and published policies regionally across four hospitals using Policy Manager
- Addressed legal policy inquiries, providing timely resolutions to enhance compliance understanding
- Collaborated with department directors to facilitate prompt policy review, revision, and regulatory compliance
- Verified document accuracy and ensured regulatory adherence across facilities to maintain operational integrity
Quality Assistant / Policy & Procedure Coordinator
Texas Vista Medical Center
03.2021 - 05.2023
- Reviewed corporate policies and recommended local implementation strategies (replace, retire, revise, or addendum) to align with organizational needs
- Presented findings and recommendations to Policy Committee
- Uploaded and managed policies in I-REPP system with monthly backups
- Prepared agendas, documentation, and meeting minutes for Policy & Forms Committee, Patient Safety Triage Team, and Quality & Patient Safety Committee
- Compiled and organized documentation for DNV and other regulatory agency reviews, ensuring readiness for assessments
- Ensured compliance with federal regulations, TJC standards, and Department of Health guidelines, supporting organizational integrity
- Served as Assistant to the Chief Quality Officer
Office Manager
Retro Health, LLC
12.2019 - 03.2021
- Remotely managed daily operations for nine medical offices
- Built and maintained physician schedules
- Coordinated onboarding process for new hires to ensure smooth integration into team
- Executed accounting functions, including credit card reconciliations, to maintain accurate financial records
- Generated physician invoices and compiled monthly financial reports for review
Education
Medical Coding and Billing -
Alamo Technical Institute
08-2026
Skills
- Patient Flow Management
- Quality & Patient Safety Support
- Patient Care Coordination
- Regulatory Compliance
- Regulatory documentation
- Policy & Procedure Management
- Onboarding & Recruiting
- Payroll Administration
- Executive Administrative Support
- Multi-Line Phone Systems
- Committee coordination
- Staff Communication
- Team collaboration
- Appointment scheduling
- Meeting facilitation
- Software knowledge
Professional Development
Alamo Technical Institute, 01/01/26 - Present, Medical Coding and Billing
Timeline
Unit Coordinator
Baptist Health System
08.2024 - 02.2026
Manager
Shockriner LLC
06.2023 - 02.2025
Policy & Procedure Specialist
Baptist Health System
05.2023 - 08.2024
Quality Assistant / Policy & Procedure Coordinator
Texas Vista Medical Center
03.2021 - 05.2023
Office Manager
Retro Health, LLC
12.2019 - 03.2021
Medical Coding and Billing -
Alamo Technical Institute