Amy Sargent
Attleboro,MA
Summary
Proven Unit Coordinator with a track record of enhancing patient care and team efficiency at Steward Morton Hospital. Expert in HIPAA compliance and medical terminology, coupled with exceptional training and mentoring abilities. Improved operational workflows and patient satisfaction through effective multidisciplinary collaboration and critical thinking.
Overview
24
24
years of professional experience
Work History
Unit Coordinator
Steward Morton Hospital
Taunton, MA
12.2020 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
Unit Coordinator
Steward Norwood Hospital
Norwood, MA
05.2000 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Identified and coordinated medical, mental health, education and substance abuse intervention and support services for clients.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
- Conducted performance reviews by observing staff on units and providing ongoing formal and informal feedback, direction and assistance.
- Prioritized safe care for patients, staff and visitors.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Coordinated seamless transportation arrangements for patients requiring off-site diagnostic testing or specialty consultations.
- Led and directed staff to encourage internal and external customer service through positive interactions within facility and community.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Developed strong working relationships with ancillary departments, facilitating timely completion of diagnostic tests and treatments for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Medical Office Secretary
Neurosurgical Consultants
Norwood, MA
08.2003 - 09.2018
- Assisted in the onboarding process for new hires, providing training on office procedures, software applications, and best practices.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Promoted a positive work environment by fostering collaboration and open communication among office staff members.
- Facilitated smooth clinical operations by maintaining clean exam rooms stocked with necessary supplies for each procedure type.
Education
Hospitality And Tourism
The Sawyer School
Warwick, RI09.1993
High School Diploma - College Courses
Attleboro High School
Attleboro, MA06.1985
Skills
- Scheduling Management
- New Admissions
- Appointment Scheduling
- Supply Inventory
- Medical Terminology
- Software Knowledge
- Charting
- Document Control
- Patient Flow
- Critical thinking abilities
- Patient Registration
- Multidisciplinary team collaboration
- Paperwork Processing
- Workflow Coordination
- Supply Restocking
- Records Management
- Medical Records Management
- Department collaboration
- EMR Updating
- HIPAA Guidelines
- Critical Thinking
- Patient Safety
- Decision-Making
- Patient Care Assessment
- Training and mentoring
- Drug Inventory Management
- Medicare Compliance
- Inventory and restocking
- Electronic Medical Record Software
Timeline
Unit Coordinator
Steward Morton Hospital
12.2020 - Current
Medical Office Secretary
Neurosurgical Consultants
08.2003 - 09.2018
Unit Coordinator
Steward Norwood Hospital
05.2000 - Current
Hospitality And Tourism
The Sawyer School
High School Diploma - College Courses
Attleboro High School