Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Marquis

Melissa Marquis

Huntington Beach,CA

Summary

Dynamic technical professional specializing in advisory roles, offering extensive experience and impactful solutions. Recognized for driving efficiency and fostering innovation, with a strong commitment to collaboration and adaptability in response to evolving challenges. Expertise in problem-solving and client communication ensures reliable and effective results that align with organizational goals. Dedicated to leveraging skills to enhance operational performance and contribute to strategic initiatives.

Overview

13
13
years of professional experience

Work History

Master Technical Advisor

Glidewell Dental
02.2021 - Current
  • As a Master Technical Advisor, I lead six-week training programs for incoming Technical Advisors across call center departments. I’m responsible for updating learning content and ensuring trainees are equipped for success.
  • - Facilitated through presentations: onboarding programs, improving trainee confidence and product understanding.
  • - Created and revised training materials, slide decks, and presentations and aided on existing content improvement with Learning and Development
  • - Supported various departments with call center procedures and products
  • - Fill in to aid all call centers as needed during peak times and staff shortages
  • - Provided hands-on side-by-side support and resolved escalated issues

Implant Technical Advisor

Glidewell Dental
07.2017 - 02.2021
  • - As a Dental Lab Technical Advisor specializing in dental implants, I serve as a key clinical liaison and expert consultant, dedicated to ensuring the accuracy and efficiency of implant cases.
  • - I bridge the communication gap between dental offices and the lab, providing technical guidance, troubleshooting, and tailored product recommendations.
  • - Acted as liaison between dental offices and the lab
  • - Provided case consultation and treatment planning advice
  • - Recommended case-specific products and monitored workflows
  • - Maintained documentation accuracy and lab compliance
  • - Improved customer satisfaction through expert support
  • - Handled top accounts and Clear choice 2018-2020 provided detailed technical assistance

Glidewell Direct Sales Associate

Glidewell Dental
05.2015 - 06.2018
  • As a Direct Sales Associate, I supported Glidewell Dental’s efforts to market and sell dental components by building customer relationships, driving engagement, and supporting training initiatives.
  • - Conducted outbound cold calls to dental professionals to promote Glidewell’s implant systems and components
  • - Assisted in product education and promotion during international training center events for surgical implant placement
  • - Supported dentists and trainers during implant courses and hands-on events
  • - Collaborated with internal sales and education teams to support product launches and customer outreach
  • - Working with RAQA on reports and the FDA to help activate SKU # for new products

Customer Service Representative

Glidewell Dental
05.2014 - 05.2015
  • - As a Customer Service Representative, I played a key role in delivering exceptional service and support to our customers.
  • - My responsibilities included addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
  • - Gained in-depth knowledge of company history, communication strategies, product offerings, scheduling procedures, crediting processes, rush case handling, and CRM systems.
  • - Studied dental terminology and morphology through interactive e-learning coursework.
  • - Participated in mock calls to practice and refine service delivery based on training content.
  • - Actively incorporated feedback from trainers and peers to enhance performance and service quality.
  • - Supported additional tasks and special projects assigned by management in alignment with evolving business needs.

Operations Executive Assistant / Dispatch – Nights / Administrative Assistant / Scheduler

White Arrow Inc.
07.2012 - 02.2014
  • - Dispatched drivers electronically to various terminals and delivery routes, optimizing Truck Load (TL) plans based on cargo volume, weight, and material type to ensure efficiency and compliance.
  • - Tracked trailers via satellite and monitored temperature-controlled freight and container ETAs; proactively updated customers and internal stakeholders with real-time status reports.
  • - Issued Com-checks for driver reimbursements, tolls, and emergency expenses, maintaining accurate financial records and approvals.
  • - Created and managed detailed Bill of Ladings (BOLs) through phone, email, fax, and online portals, ensuring correct data entry and compliance with DOT and client specifications.
  • - Scheduled pickups, deliveries, and dock appointments, coordinating directly with shippers, consignees, and logistics partners to minimize delays.
  • - Collected Proof of Delivery (POD) and BOL documentation, verified accuracy, and ensured timely upload to internal systems for billing and compliance.
  • - Provided administrative and operational support across departments during overnight shifts, serving as the sole point of contact and decision-maker on critical matters, reporting directly to the CEO.
  • - Delivered high-level customer support and issue resolution in a fast-paced, team-driven environment while maintaining service standards and operational integrity.

Education

No Degree - Marketing

Moreno Valley College
Moreno Valley, CA

High School Diploma -

Excellence In Education Academy
Monrovia, CA
06-2010

Skills

  • Training and mentoring

  • Customer support

  • Training curriculum design

  • Technical training leadership

  • Problem-solving abilities

  • Multitasking

  • Excellent communication

  • Organizational skills

  • Team building

  • Self motivation

  • Analytical thinking

  • Project leadership

Timeline

Master Technical Advisor

Glidewell Dental
02.2021 - Current

Implant Technical Advisor

Glidewell Dental
07.2017 - 02.2021

Glidewell Direct Sales Associate

Glidewell Dental
05.2015 - 06.2018

Customer Service Representative

Glidewell Dental
05.2014 - 05.2015

Operations Executive Assistant / Dispatch – Nights / Administrative Assistant / Scheduler

White Arrow Inc.
07.2012 - 02.2014

No Degree - Marketing

Moreno Valley College

High School Diploma -

Excellence In Education Academy

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