Melissa Marshall
Professional
Fort Worth,TX
Summary
Demonstrated ability as a professional to foster positive relationships with customers and colleagues. Committed to providing support meeting diverse needs of clients. Patient demeanor creates environment where people feel comfortable asking questions while learning new concepts.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Paraprofessional
Weatherford ISD
Weatherford TX, TX
01.2020 - Current
- Responsible for managing an assigned classroom, carrying out appropriate learning activities, and following lesson plans developed by the classroom teacher to ensure student learning.
Store Manager
GNC
09.2013 - 11.2016
- Overlooked sales and profits of store
- Implemented evaluations and improvement strategies for employee performance
- Managed revenue of store which includes handling cash, delivery of deposits to bank, and deposit reconciliation
- Also responsible for preparing work schedules
- The selling results of my store resulted in me and my team receiving an outstanding customer service award for two years simultaneously increasing sales by 12%.
Systems Operator
Alcon Labs
11.1989 - 12.2003
- Provided monitoring and troubleshooting for operating equipment and end users
- Adherence to operational procedures, policies, service level agreements (SLAs) and national IT Best Practices
- Built an effective partnership with end users on a daily basis
- Listened and asked appropriate questions to determine their requirements
- Accurately executed operational checklists to ensure that all processing, day-end processing, file system maintenance, change requests are completed.
Education
Bachelor of Science - Exercise Science And Kinesiology
The University of Texas At Arlington
Arlington, TX 09.2010 - 12.2011
Associate of Arts - Science
Tarrant County College
Fort Worth, TX 09.2003 - 05.2007
Skills
Communication
Goal-oriented
Customer service
Sales management
Cash handling
Problem-solving
Communication
Websites
Timeline
Paraprofessional
Weatherford ISD
01.2020 - Current
Store Manager
GNC
09.2013 - 11.2016
Bachelor of Science - Exercise Science And Kinesiology
The University of Texas At Arlington
09.2010 - 12.2011
Associate of Arts - Science
Tarrant County College
09.2003 - 05.2007
Systems Operator
Alcon Labs
11.1989 - 12.2003