Open To Work
Melissa Marshall
Canton
Summary
Results-driven professional with a background in customer operations and patient access. Known for effective insurance verification and appointment scheduling, contributing to improved response times and overall client satisfaction. Eager to leverage skills in data analysis and engagement strategies to drive organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Engagement Specialist
Carenet Healthcare
Canton
03.2026 - Current
- Educated patients on healthcare services and resources, enhancing their understanding and access.
- Developed rapport with patients to enhance engagement and trust.
- Managed patient inquiries and concerns, improving response time and satisfaction.
- Utilized problem-solving skills to address patient needs promptly.
- Utilized CRM systems to track and manage customer interactions.
- Coordinated and scheduled appointments to optimize event organization and patient flow.
Tax Associate
Magnit
Canton
01.2026 - 03.2026
- Evaluated financial documents for accuracy and completeness, reducing potential errors in tax filings.
- Utilized tax software to streamline preparation processes.
- Supported tax compliance and regulatory research to ensure adherence to current laws.
- Communicated with clients to gather necessary tax information.
- Organized client files and correspondence to enhance retrieval efficiency and maintain compliance.
Customer Operations Specialist
Teleperformance USA
Canton
08.2025 - 12.2025
- Managed customer inquiries through multiple communication channels.
- Handled challenging situations with a positive attitude to maintain customer satisfaction.
- Recorded customer interactions in CRM system to ensure accurate tracking and follow-up.
- Assisted sales team members to enhance customer engagement and support business development.
- Participated in team meetings to discuss strategies for improving operational efficiency and effectiveness.
- Collected deposits or payments and arranged for billing.
Independent Agent
Globe Life AIL
Canton
02.2025 - 08.2025
- Guided clients in understanding insurance products and services to enhance informed decision-making.
- Performed needs assessments to match clients with suitable insurance coverage.
- Educated clients on policy terms, benefits, and claims procedures.
- Facilitated application process to streamline submissions and enhance client experience.
- Responded promptly to client inquiries via phone and email channels.
Property Manager
VGM Property Management
Chandler
04.2024 - 02.2025
- Marketed vacant properties through online listings and showings, increasing visibility and attracting potential tenants.
- Managed tenant relations, resolving concerns promptly to enhance tenant satisfaction.
- Coordinated property maintenance and repairs with vendors and contractors to ensure timely service delivery.
- Prepared lease agreements and ensured timely renewals for tenants.
- Conducted regular property inspections to ensure compliance with standards.
Patient Access Representative
UT Health East Texas
Canton
01.2019 - 03.2024
- Verified patient insurance information, facilitating accurate processing of services and reducing potential billing issues.
- Scheduled appointments efficiently, accommodating patient preferences and availability.
- Addressed patient inquiries regarding services, procedures, and billing, ensuring clear understanding and satisfaction.
- Maintained updated patient records in electronic health systems for compliance and accuracy.
- Greeted patients and families warmly, establishing a welcoming atmosphere upon arrival.
Education
High School Diploma -
Legacy High School
Kaufman, TXSome College (No Degree) -
Tyler Junior College
Tyler, TXSkills
- Engagement strategy
- Client relations
- CRM management
- Appointment scheduling
- Data analysis
- Problem solving
- Insurance verification
- Billing procedures
Certification
- Medical Assisting
- Life and Health Insurance across multiple States
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteSalary Range
$37000/yr - $200000/yrTimeline
Engagement Specialist
Carenet Healthcare
03.2026 - Current
Tax Associate
Magnit
01.2026 - 03.2026
Customer Operations Specialist
Teleperformance USA
08.2025 - 12.2025
Independent Agent
Globe Life AIL
02.2025 - 08.2025
Property Manager
VGM Property Management
04.2024 - 02.2025
Patient Access Representative
UT Health East Texas
01.2019 - 03.2024
High School Diploma -
Legacy High School
Some College (No Degree) -
Tyler Junior College