Melissa Martin
Columbus,OH
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
CMA
Lower Lights Christian Health Center
Columbus, Ohio
06.2021 - Current
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Administered injections per physician orders while adhering to all safety guidelines.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
Shift Leader
DHL Supply Chain
Groveport, OH
06.2016 - 06.2021
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Certification - Medical Assisting
Ohio School of Phlebotomy
Columbus, OH01-2022
Certification - Medical Assisting
American School of Technology
Columbus, OH07-2000
High School Diploma -
Tree of Life Christian School
Columbus, OH06-1999
Skills
- Compassionate Communication
- Procedure Assistance
- Patient Scheduling
- Patient-focused care
- HIPAA Compliance
- Medical Terminology
- Phlebotomy
- Patient Flow Management
- First Aid
- EKG set up and monitoring
- Patient Care Coordination
- Calm and level-headed under duress
Timeline
CMA
Lower Lights Christian Health Center
06.2021 - Current
Shift Leader
DHL Supply Chain
06.2016 - 06.2021
Certification - Medical Assisting
Ohio School of Phlebotomy
Certification - Medical Assisting
American School of Technology
High School Diploma -
Tree of Life Christian School
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