Melissa Martinez
Genoa,OH
Summary
Accomplished Billing and Collections Manager with a solid background at Island Pump and Tank LLC, recognized for implementing effective process improvements that boost operational efficiency. Skilled in tackling complex billing problems and nurturing client relationships. Expertise in collections management and providing outstanding customer service, ensuring precision and satisfaction in financial dealings.
Overview
20
20
years of professional experience
Work History
Billing and Collections Manager
Island Pump and Tank LLC.
10.2014 - Current
- Streamlined collections processes through targeted strategies that increased operational efficiency.
- Resolved collection challenges by conducting comprehensive research.
- Corrected discrepancies and addressed customer concerns with meticulous attention.
- Maintained accuracy in customer account updates by overseeing daily payment postings.
Billing Manager
Island Pump and Tank LLC.
10.2014 - Current
- Investigated and resolved billing concerns through comprehensive research and analysis.
- Executed monthly billing processes in accordance with revenue recognition policies.
- Conducted training sessions for staff on compliance and collections techniques.
- Partnered with cross-functional teams to efficiently tackle billing-related issues.
Account Manager
Island Pump and Tank LLC.
10.2014 - 2023
- Strengthened client satisfaction through effective relationship-building and prompt response to needs.
- Secured high client retention by delivering outstanding customer service and anticipating requirements.
- Managed a varied portfolio of accounts, ensuring efficient communication and resolution of challenges.
- Successfully handled escalated issues to protect valuable clients while nurturing positive relationships.
Operations Manager
Tyree Environmental DBA Metro Environmental Services
12.2005 - 06.2014
Education
Emergency Medicine
Suffolk County Community College
Selden, NYCertificate of Technical Studies - Nursing Administration
Easter Suffolk School of Practical Nursing
Bellport, NY03.2001
General Studies
Sachem North High School
Ronkonkoma, NY06.1997
Skills
- Risk evaluation capabilities
- Collections oversight and management
- Customer service excellence
- Exceptional organizational skills
- Personnel supervision and development
- Training, mentoring, and coaching
- Team collaboration and leadership
- Project planning and execution
- Workflow planning strategies
- Process enhancement initiatives
- Operational monitoring and reporting
- Invoice processing accuracy
- Recruitment and staffing expertise
- Time efficiency management
- Detail-oriented approach to tasks
- Problem-solving techniques
- Multitasking proficiency in fast-paced environments
- Strong communication skills
- Adaptability in dynamic settings
- Decisive decision-making abilities
- Coordinated planning efforts for projects
- Client relationship development
Timeline
Billing and Collections Manager
Island Pump and Tank LLC.
10.2014 - Current
Billing Manager
Island Pump and Tank LLC.
10.2014 - Current
Account Manager
Island Pump and Tank LLC.
10.2014 - 2023
Operations Manager
Tyree Environmental DBA Metro Environmental Services
12.2005 - 06.2014
Emergency Medicine
Suffolk County Community College
Certificate of Technical Studies - Nursing Administration
Easter Suffolk School of Practical Nursing
General Studies
Sachem North High School
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