Melissa Martinez
Bakersfield,CA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality, Hardworking and passionate, strong organizational skills. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Kern Medical Outpatient Clinic
Bakersfield, CA
06.2022 - 03.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared patients for Covid testing
Intervention Specialist
Child Guidance Adult Behavioral Mental Health
Bakersfield, CA
02.2018 - 02.2023
- Performs mental health rehabilitation services that have been planned and developed by the treatment team that may include: individual, group, family rehab. This may also include crisis response, when needed.
- Participates in collaborative activities, which may include: case consultations and staffing, attendance at collaborative meetings with other members of the treatment team, and community agencies.
- Provides support and assistance to clients to ensure compliance during treatment, which may include: reminder phone calls, correspondence, home visits, and transportation.
- Engage with difficult clients, use of coping skills to interact with clients who demonstrate psychotic behaviors, sever anger and aggression.
- Provide intervention for at risk clients before getting hospitalization; High acuity needs: frequent calls, BPD, KCSOS, CGC Crisis line, Kern BHRS Crisis line
- Attends all IDT's and Special IDTs for the hospital meetings
- Schedule client while inpatient (and provide a service) after discharge and provide intervention of
- ‘safety planning.
Intake Coordinator
Bakersfield Behavioral Healthcare Hospital
Bakersfield, CA
08.2010 - 02.2018
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Completed and filed financial documentation for accounting purposes.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Assistant
Dr. Bishai Ophthalmologist
San Bernardino, CA
08.2008 - 10.2009
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Dilation, eye pressure, Vision testing,
- Assisted in laser surgery
- Educated patient on contacts and eye care
- Assisted doctor at elderly homes
Medical Assistant
Dr. Madani Internal Medicine
San Bernardino, CA
02.2003 - 08.2008
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Tested and recorded blood glucose levels.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Education
Diploma - Medical Assisting
Concord Career Institute
San Bernardino, CA02.2003
High School Diploma -
Highland High School
Bakersfield, CA06.1998
Skills
- Basic life support
- Vital sign monitoring
- Wound care
- Behavioral management
- Medication administration
- Patient assessment
- Medical terminology
- Insurance Verification
- EKG/ venipuncture
- Injections
- Intervention/coping skills/descalation
- Case Management documentation
- HIPAA compliance
- Medical terminology knowledge
- Customer service
- Direct patient care
- Clinical documentation
- CPR
- Insurance verification
- Maintaining confidentiality
- Medical records management
- Patient scheduling
- Data entry
- Electronic health records
- Electronic medical records
- Patient care coordination
Personal Information
Title: Mental Health Case Management/ Medical Assistant
Timeline
Medical Assistant
Kern Medical Outpatient Clinic
06.2022 - 03.2023
Intervention Specialist
Child Guidance Adult Behavioral Mental Health
02.2018 - 02.2023
Intake Coordinator
Bakersfield Behavioral Healthcare Hospital
08.2010 - 02.2018
Medical Assistant
Dr. Bishai Ophthalmologist
08.2008 - 10.2009
Medical Assistant
Dr. Madani Internal Medicine
02.2003 - 08.2008
High School Diploma -
Highland High School
Diploma - Medical Assisting
Concord Career Institute