Synae Ruffin
CarePrime Clinic
Rosharon,USA
1
Language
1
Certification
2
years of professional experience
Dedicated and compassionate professional with experience in both customer service and medical assisting, offering a strong combination of patient care, administrative support, communication, and problem-solving skills. Experienced in providing exceptional customer service, handling high-volume interactions, maintaining professionalism in challenging situations, and ensuring each individual feels heard and supported. As a Medical Assistant, I bring hands-on experience with patient intake, vital signs, clinical support, documentation, and maintaining a professional and welcoming healthcare environment. I am dependable, organized, adaptable, and committed to providing quality service while working effectively as part of a team.
Work History
Medical Assistant
1 Month- Provided clinical and administrative support in a fast-paced urgent care clinic by obtaining vital signs, documenting patient histories, performing point-of-care testing, assisting with procedures, administering injections, and maintaining accurate EMR records.
Medical Assistant
- Provided clinical and administrative support in a gastroenterology outpatient setting by rooming patients, obtaining vitals, documenting medical histories, assisting providers with procedures, coordinating patient care, managing EMR documentation, and educating patients on digestive health procedures and follow-up instructions.
Pharmacy Technician
1 Year- Process and enter prescription orders accurately into pharmacy systems
- Verify patient information, medication details, and dosage instructions
- Submit and resolve insurance claims and prior authorizations
- Communicate with patients, healthcare providers, and insurance companies via phone or secure messaging
- Assist pharmacists with medication therapy management documentation
- Maintain confidentiality in compliance with HIPAA regulations
- Manage refill requests and medication synchronization
- Perform data entry and documentation tasks
- Ensure compliance with federal and state pharmacy laws
Customer Service Call Center Agent
11 Months- Handled a high volume of incoming customer calls
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
- Maintained accurate and detailed records of all customer interactions in the CRM system
- Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution
- Consistently met or exceeded individual performance metrics including call quality, average handling time, and customer satisfaction ratings
- Assisted customers with troubleshooting technical issues related to products or services
Front Desk Receptionist
4 Months- Greeting visitors and directing them to the appropriate person or department.
- Answering and routing phone calls.
- Taking messages.
- Sorting and distributing mail.
- Maintaining office supplies.
- Scheduling appointments.
- Data entry.
- Providing customer service.
- Performing other clerical duties as assigned.
Walmart Stocker Overnight
5 Months- Efficiently stocked shelves with inventory, ensuring products were readily available for customers
- Collaborated with team members to unload delivery trucks and organize stockroom, optimizing workflow
- Implemented a rotation system for perishable items to minimize waste and maximize freshness
- Assisted customers in locating specific items within the store, providing friendly and helpful service
- Followed safety protocols while handling heavy equipment and operating machinery in the stockroom area
- Performed quality checks on products to ensure they met company standards before placing them on shelves
- Maintained accurate records of incoming and outgoing merchandise to facilitate efficient inventory management
Education
NRCMA - Medical Assistant Program
High School Diploma
Skills
Patient question and concern management
Customer support
Client interaction via phone calls
Medical terminology
Multi-line phone systems
Computer skills
Typing
Word embeddings
Anatomy knowledge
Client inquiry handling
Patient monitoring
Patient medication reminders
Patient interaction
Medication administration
Medical assisting
Written communication
OSHA
Managing patient records
Conflict management
First aid
Google Docs
Research
Hospitality
Appointment scheduling
Employee onboarding
Clerical experience
Cold calling
Clean workspace maintenance
10 key typing
Front desk
Attention to detail
Basic life support
Telephone systems
Sales negotiation
Cleaning
Collaborate with healthcare professionals
Phone etiquette
Working with individuals from diverse cultural backgrounds
Electronic health records (EHR) management
Inventory control
Vital signs
Computer networking
Care plans
Computer operation
Organizational skills
IOS
Microsoft Access
Basic life support (3 years)
Customer service (4 years)
Microsoft Outlook
Weight handling in the workplace
Customer support specialist experience
Physiology knowledge
Customer communication
Heavy lifting
Microsoft Office
Record keeping
Data entry
Achieving HIPAA compliance
Phlebotomy
Certification
- Pharmacy Technician License
- NRCMA
- Driver's License
- BLS Certification
- AED Certification
Languages
English
Timeline
Medical Assistant
CarePrime Clinic
06.2026 - 07.2026Read More
Medical Assistant
Curative Digestive Disease Center
05.2026 Read More
Pharmacy Technician
Knipper Health
08.2025 - 08.2026Read More
Customer Service Call Center Agent
AT&T
01.2025 - 12.2025Read More
Front Desk Receptionist
Planet Fitness
12.2024 - 04.2025Read More
Walmart Stocker Overnight
Walmart
05.2024 - 10.2024Read More
The College of Health Care Professions-Southwest Houston
NRCMA from Medical Assistant Program
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Shadow creek high school
High School Diploma
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