Summary
Overview
Work History
Education
Skills
Timeline

Melissa Martinson

GREEN BAY

Summary

Accomplished Director at Howard Commons Activity Complex, adept in strategic planning and relationship building, significantly increased revenue by targeting new markets. Leveraged visionary leadership and budget management skills to enhance product offerings and client satisfaction. Proven track record in decision-making and creativity, fostering strong client and team connections.

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

19
19
years of professional experience

Work History

Director

Howard Commons Activity Complex
05.2023 - Current
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Secretary

Howard Suamico School District
06.2017 - 04.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Provided comprehensive support to new staff, facilitating faster integration into team.

Client Relations Coordinator

PMI Entertainment Group
01.2006 - 05.2017
  • Increased client retention by delivering exceptional customer service and understanding individual needs to recommend tailored solutions.
  • Cross-trained and provided backup support for organizational leadership.
  • Participated in regular team meetings to discuss ongoing projects, share best practices, and strategize ways to enhance overall performance results consistently.
  • Collaborated with sales teams to develop targeted strategies that resulted in increased client acquisition rates.
  • Supported account management efforts, ensuring prompt resolution of any billing discrepancies or contract-related inquiries from clients.

Education

Bachelor of Science - Hospitality And Tourism Management

University of Wisconsin - Stout, Menomonie
12-1999

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Creativity and innovation
  • Budget management
  • Multitasking and organization
  • Visionary leadership

Timeline

Director - Howard Commons Activity Complex
05.2023 - Current
Secretary - Howard Suamico School District
06.2017 - 04.2023
Client Relations Coordinator - PMI Entertainment Group
01.2006 - 05.2017
University of Wisconsin - Stout - Bachelor of Science, Hospitality And Tourism Management

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Melissa Martinson