Melissa May-Engel

• Assist with the execution of nursing interventions alongside Chief Clinical Officer and Nurse Practitioner to ensure high standards of patient-focused healthcare delivery from collecting healthcare data for our patients
• Assist healthcare teams in planning and delivering patient care. Supported implementation of nursing interventions and tasks. Aided in evaluating patient responses to interventions and outcomes.
• Collaborated with clinical leadership to formulate effective clinical strategies and quality measures. Enhanced patient performance outcomes within a high-needs accountable care organization, High need patients and Value Based Care Team model of care.
• Coordinated with clinical leadership to ensure strategic alignment of clinical priorities with overarching organizational goals.
• Facilitated patient care initiatives through home visits, clinics, and facilities in collaboration with healthcare providers for Primary care, Palliative and Hospice model of care.

• Assisted with care management initiatives for high-risk and complex patient populations, implementing population health strategies to improve clinical outcomes and reduce avoidable utilization.
• Led staff education and training on clinical quality measures, including performance improvement initiatives aligned with value-based care and regulatory quality metrics for disease prevention.
• Collaborated with interdisciplinary care teams to implement care coordination strategies aimed at preventing hospitalizations and emergency department utilization.
• Partnered with health insurance organizations and internal clinical teams to monitor quality metrics, close care gaps, and enhance patient outcomes through data-driven quality improvement initiatives.
• Organized and coordinated community health outreach events and preventative health programs, including health fairs focused on early detection and chronic disease prevention.
• Performed preventive clinical services, including influenza vaccinations and blood pressure screenings, supporting population health and preventive care initiatives.

• Advised and trained clinical staff on requirements for facilities. Trained with staff on the regulation requirements for facilities and more.
• Worked with hospital contracts and team members in scheduling with Covid Swabs prior to surgeries. Performing Covid swab testing.

• Manage multiple healthcare disciplines
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
• Collaborated with providers and nurses to design at-home medication guidelines and educated patients and families on correct administration of medications
• Implemented medication therapeutic interchange with Hospices and SNF
• Participate in Hospice interdisciplinary group meetings
• Member of pharmacy and therapeutics committee
• Work with nurses and providers to decrease polypharmacy and costs
• Strategized and implement new programs and devices to decrease hospitalizations and readmit
• Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions
• Assist in training and educations of medication administration in long term carefacilities

• Development of Healthcare Apprenticeship programs; Nursing, CNA, Palliative care for providers, leadership and more
• Introduced, negotiated and implemented new projects to expand scope of engagement by improving company's orientation and training programs for clinical employees
• Managed team to offer online training internally and externally to healthcare disciplines
• Organized community healthcare events that earned CE credits for various healthcare disciplines

• Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures
• Recruited, hired and trained all clinical staff, providing direct supervision, ongoing staff development and continuing education to employees
• Managed team comprised of various health care disciplines
• Collaborated with senior management and business line management to identify and prioritize new concepts for development and launched programs to reduce readmission's to hospitals.
• Measured team performance and reported clinical metrics to leadership team members and clinical staff

• Supervised, directed and motivated high-quality performance from nursing staff of two hospice houses
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
• Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise
• Reviewed department performance and adjusted coverage to compensate for changing conditions
• Advised caregivers and family members in providing emotional and psychological care to support patient needs
• Worked as floor nurse to maintain clinical proficiency
• Exercised exemplary clinical judgment when making care decisions
• Educated patients and answered questions about health condition, prognosis and treatment
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
• Audited charts daily and reviewed all clinical documents to verify accuracy and completeness, progress towards core measurable targets and completion of appropriate patient health education

• Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety
• Aligned department vision, goals and objectives with company strategy to achieve consistently high results
• Managed Facility team and provided staff support to attain organizational goals
• Worked with physicians' group to assist in decreasing falls, illness and hospitalizations
• Trained Medication Administration courses for Med technicians
• Ensured patients received care in a manner and in an environment that maintains or enhances quality of life

• Direct day-to-day administrative and operational functions for 5 physician care offices and healthcare team at various long term care facilities
• Managed Providers, Medical assistants, Scribes, lab techs and office staff
• Implemented Concierge physicians care model that went from 3500 patients for one provider to 650. This program increased better care and more individualized care approach.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibilities.
• Worked at clinics as nurse when needed.
• Trained healthcare team on facility regulations and visits to promote wellness, safety, poly-pharmacy, decrease admissions and ER visits to hospitals.

• Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety
• Training and education for facility staff including nurses, med techs and other healthcare employees
• Surveyed over 12 long term care facilities across the state of South Carolina and ensured regulatory compliance

• Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results
  • Managed Facility team and provided staff support to attain organizational goals
  • Worked with physicians' group to assist in decreasing falls, illness and hospitalizations
  • Trained Medication Administration courses for Med technicians
  • Ensured patients received care in a manner and in an environment that maintains or enhances quality of life

• Clinical Care Coordinator and Administrator in Training
• Cared for patients in 184-bed unit, supporting fellow nurses and caregivers in delivering outstanding treatment to residents
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated multiple Physicians with current information
• Collected blood, tissue and other laboratory specimens and prepared for lab testing
• Updated patient charts using Allscripts with data to keep records current and support accurate treatments
• Educated patients and answered questions about health condition, prognosis and treatment
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms
• Managed several departments and employees
• Participated as lead in regulatory surveys
• Assisted in coordinating care plans
• Training and compliance of Med Technicians

• Created a living environment that displays courtesy, respect and consideration for each patient, thereby enhancing residents' sense of self-worth and dignity.
• Assured compliance and facility operating procedures.
• Hiring and training and maintained low turnover rate.
• On call for staffing and triage for medical concerns to provider.
• Worked on floor as nurse in SNF.

• Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
• Treatment and wound care nursing team
• Served on several committees to improve quality of life for patients with stroke, neurological disorders, pulmonary and spinal cord injuries