Melissa McBurney
Baldwin Park,CA
Summary
Cheerful-oriented Bartender/Shift leader offering 13-year background preparing and serving outstanding drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual whose fun to be around and an overall great asset to the team. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Certified Trainer, Key Manager, Lead Bartender.
Outback Steakhouse
Covina, CA
04.2013 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved guest complaints quickly to deliver courteous service and promote repeat business.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Trained new bartenders on drink preparation and upselling techniques.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Planned and coordinated special events to boost customer numbers and profits.
Lead Server, Cashier Rep.
Marie Callender's
Montebello, CA
07.2009 - 03.2013
- Greeted customers, answered questions and recommended specials to increase profits.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Calculated charges, issued table checks and collected payments from customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA06.2008
Some College (No Degree) -
Citrus College
Glendora, CASkills
- Team Exercises
- Recruitment and Training
- Hospitality and Guest Service
- Bar Operations and Logistics
- Handling Complaints and Inquiries
- Orientation and Onboarding
- Teamwork and Professionalism
- Attention to Detail
- Cash Handling and Reconciliation
- Multitasking and Prioritization
- Team Building and Motivation
- Leadership Development
- Cash Handling and Management
Timeline
Certified Trainer, Key Manager, Lead Bartender.
Outback Steakhouse
04.2013 - Current
Lead Server, Cashier Rep.
Marie Callender's
07.2009 - 03.2013
High School Diploma -
Baldwin Park High School
Some College (No Degree) -
Citrus College