Melissa McCall
Germantown Hills,IL
Summary
Accomplished Medical Office Assistant with a proven track record at Illinois Cancer Care, adept in managing patient records and enhancing patient flow. Demonstrates exceptional multitasking, organization, and HIPAA compliance skills. Significantly improved electronic charting accuracy and patient care efficiency through diligent attention to detail and a positive attitude.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Medical Office Assistant
Illinois Cancer Care
04.2015 - 11.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Travel to the different clinics to work in the treatment rooms.
- Assisted Nurses in setting up IV bags and pulling lines out when treatment was ended.
- Worked with medical records to gather needed records.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
08.2012 - 04.2015
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
- Gathered blood samples when needed
- Monitored the filtration system
- Opened and closed facility
- Trained new technicians on how to set the dialysis machines up and to begin the dialysis process.
Medical Assistant Intern
Illinois Cancer Care
05.2012 - 06.2012
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
Certified Nursing Assistant
Country Comfort
07.2010 - 04.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Education
High School Diploma -
Toluca High School
Toluca, ILMidwest Technical Institute
East Peoria, IL 05.2012 - 05.2012
Midwest Technical Institute
East Peoria, IL 05.2012 - 05.2013
Illinois Valley Community College
Oglesby, IL 05.2010 - 05.2010
Illinois Valley Community College
Oglesby, IL 05.1983 - 05.1986
Skills
Multitasking and Organization
Computer Skills
Problem-Solving
HIPAA Regulations
Attention to Detail
Positive Attitude
Managing patient records
Phone and Email Etiquette
Clinical Medical Assistance
Electronic Charting
Patient Flow
Documentation and Recordkeeping
Data Entry
Additional Information
I have been out of the work force for the past two years due to the need for me to care for my father. which was diagnosed with Alzheimer's, along with caring for my newborn granddaughter due to daycare issues.
Timeline
Medical Office Assistant
Illinois Cancer Care
04.2015 - 11.2021
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
08.2012 - 04.2015
Medical Assistant Intern
Illinois Cancer Care
05.2012 - 06.2012
Midwest Technical Institute
05.2012 - 05.2012
Midwest Technical Institute
05.2012 - 05.2013
Certified Nursing Assistant
Country Comfort
07.2010 - 04.2012
Illinois Valley Community College
05.2010 - 05.2010
Illinois Valley Community College
05.1983 - 05.1986
High School Diploma -
Toluca High School
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