Melissa McCall
Corona,CA
Summary
Hardworking Research Scientist bringing 10+ years of expertise in Quality Control environment. Skilled multitasker with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Assoc Res Sci II-Quality Assur
Amway
01.2022 - Current
- Reviewed and released items that met quality standards and regulatory requirements.
- Liaised between quality control and other departments providing project updates and consultation.
- Provided regular updates to team leadership on quality metrics.
- Point for VOC concerns for AVN and ACCL affiliates
Assoc Res Sci I-QA
Amway
03.2018 - 01.2022
- Conducted testing on raw material and finished goods to evaluate conformance with quality standards.
- Completed deviation forms and recorded findings of lab out of specs, collaborating with quality team members and department managers to implement procedural remedies.
- Implemented process improvements to increase test reduction by 20%.
- Point for VOC concerns for ACCL and AVN affiliates.
- Conducted 50% of all lab investigations with questionable test results.
R&D Technician II
Amway
01.2015 - 03.2018
- Completed paperwork, recognizing discrepancies in batch records, and promptly addressed document issues.
- Maintained and submitted document changes for labs including SOP's, TP's, and forms.
- Created system to manage QA documents in CMX database
Technician I - Incoming/Sampling
Amway
07.2013 - 01.2015
- Performed thorough inspections of incoming materials and supplier documentation
- Analyzed quality and performance data to support operational decision-making.
- Fixed identified issues to increase productivity and boost workflows.
Data entry clerk / Lab Assistant
Helpmates
01.2009 - 07.2013
- Prepare source data for computer entry by compiling and sorting information; establishing entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
Patient Account Representative
Tarzana Treatment Centers
11.2006 - 03.2009
- Confirmed patient insurance eligibility and/or benefits
- Provided customer service to patients inquiring about their patient statements
- Discussed and educated family members on various services offered by the Center
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA07.2017
Skills
- Quality Assurance Procedures
- Software Quality Assurance Knowledge
- Correction Action Planning
- Test Result Analysis
- GMP and ISO Compliance
- Global Collaboration
Accomplishments
- Established workflow design to minimize excessive non conformance issues with physical testing
- Conducted multiple training sessions launching new ETQ system
- Aligned lab testing between NBC and BP sites
- Developed and expanded NIR capabilities for protein and moisture, minimizing testing time and costs
Timeline
Assoc Res Sci II-Quality Assur
Amway
01.2022 - Current
Assoc Res Sci I-QA
Amway
03.2018 - 01.2022
R&D Technician II
Amway
01.2015 - 03.2018
Technician I - Incoming/Sampling
Amway
07.2013 - 01.2015
Data entry clerk / Lab Assistant
Helpmates
01.2009 - 07.2013
Patient Account Representative
Tarzana Treatment Centers
11.2006 - 03.2009
Bachelor of Arts - Business Administration
California State University - Fullerton
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