Melissa McCallin
Elverson,PA
Summary
Thorough Candidate with over a 18-year background in Finance, including billing, front line collections and legal collections. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
19
19
years of professional experience
Work History
Director of Collections Services
Hibu Inc
08.2021 - Current
- Analyzed effectiveness of various departmental tasks
- Implemented collection process improvements to provide better client experience
- Managed experienced team of 15-20 direct-hire collection specialists, paralegals and manager that handle both inbound and outbound client calls
- Providing in depth training to new collection specialists
- Created new reporting tables to provide accurate department data
- Delivered cash collection, disputes and bad debt reporting to executive leadership team
- Developed strategic plans for day-to-day operations of collection teams
- Analyzed department processes to identify cost savings and operational efficiencies
- Managed and motivated employees to be productive and engaged in work
- Monitored daily activities and schedules of associates to make sure department is meeting daily service level agreement goals
- Provided real time resolutions to associates problems while on phone with client
- Maintained positive working relationships, internally and externally
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated employee performance and provided feedback to improve skills
- Defined clear targets and objectives and provide to team members
- Created and managed daily employee schedule to ensure proper coverage
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Reconciliation & Sr Manager - Third Party Legal
Hibu
01.2010 - 08.2021
- Provided strong leadership to enhance team productivity and morale
- Reviewed processes to determine where changes could be made to make department run ore efficiently
- Implemented and developed standards, policies and procedures for department
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
- Managed team of paralegals and managers
- Oversaw department that handled company's unpaid accounts
- Daily interaction with 3rd party collection agencies and collection attorneys
- Negotiated terms of fee schedules with collection attorneys and agencies
- Conducted regular onsite and offsite audits of collection agency and attorney records for Hibu accounts to identify inaccuracies
- Attended and testified on behalf of company in legal proceedings to reclaim unpaid debts
- Provided monthly reporting and data on recovered funds
- Provided approval for alternate collection options when debts remained unpaid
- Analyzed accounts to determine best course of collection action based on debt owed and costs needed to pursue debt
- Evaluated hiring, firing, and promotions requests
Expeditor and Assoc Manager of Billing Dept
Hibu
03.2005 - 01.2010
- Data entry application of payments and adjustment to accounts
- Reconciling of daily activity to ensure proper entry
- Ensured all procedures were being followed
- Review daily work and report any inaccuracies
- Provide monthly and yearly performance reviews
- Review all processes and develop new plans to improve performance
- Mentored and supported 10-15 Billing department employees to create strong workplace culture
Education
High School Diploma -
Downingtown High School
Downingtown, PA06.1997
Skills
- Strategic and Financial Planning
- Negotiation
- Account Analysis Expertise
- Financial Reporting and Analysis
- Account Collections
- Court Depositions
- Data Collection
- Payment Plans
- Approval and Denial of Billing Extensions, Settlements and Costs
- Reconciliation and Auditing
- Risk Management
Timeline
Director of Collections Services
Hibu Inc
08.2021 - Current
Reconciliation & Sr Manager - Third Party Legal
Hibu
01.2010 - 08.2021
Expeditor and Assoc Manager of Billing Dept
Hibu
03.2005 - 01.2010
High School Diploma -
Downingtown High School
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