Melissa McCallin
Elverson,PA
Summary
Thorough Candidate with over a 18-year background in Finance, including billing, front line collections and legal collections. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
19
19
years of professional experience
Work History
Director of Collections Services
Hibu Inc
King Of Prussia, PA
08.2021 - Current
- Analyzed effectiveness of various departmental tasks
- Implemented collection process improvements to provide better client experience
- Managed experienced team of 15-20 direct-hire collection specialists, paralegals and manager that handle both inbound and outbound client calls
- Providing in depth training to new collection specialists
- Created new reporting tables to provide accurate department data
- Delivered cash collection, disputes and bad debt reporting to executive leadership team
- Developed strategic plans for day-to-day operations of collection teams
- Analyzed department processes to identify cost savings and operational efficiencies
- Managed and motivated employees to be productive and engaged in work
- Monitored daily activities and schedules of associates to make sure department is meeting daily service level agreement goals
- Provided real time resolutions to associates problems while on phone with client
- Maintained positive working relationships, internally and externally
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated employee performance and provided feedback to improve skills
- Defined clear targets and objectives and provide to team members
- Created and managed daily employee schedule to ensure proper coverage
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Reconciliation & Sr Manager - Third Party Legal
Hibu
King Of Prussia, PA
01.2010 - 08.2021
- Provided strong leadership to enhance team productivity and morale
- Reviewed processes to determine where changes could be made to make department run ore efficiently
- Implemented and developed standards, policies and procedures for department
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
- Managed team of paralegals and managers
- Oversaw department that handled company's unpaid accounts
- Daily interaction with 3rd party collection agencies and collection attorneys
- Negotiated terms of fee schedules with collection attorneys and agencies
- Conducted regular onsite and offsite audits of collection agency and attorney records for Hibu accounts to identify inaccuracies
- Attended and testified on behalf of company in legal proceedings to reclaim unpaid debts
- Provided monthly reporting and data on recovered funds
- Provided approval for alternate collection options when debts remained unpaid
- Analyzed accounts to determine best course of collection action based on debt owed and costs needed to pursue debt
- Evaluated hiring, firing, and promotions requests
Expeditor and Assoc Manager of Billing Dept
Hibu
King Of Prussia, PA
03.2005 - 01.2010
- Data entry application of payments and adjustment to accounts
- Reconciling of daily activity to ensure proper entry
- Ensured all procedures were being followed
- Review daily work and report any inaccuracies
- Provide monthly and yearly performance reviews
- Review all processes and develop new plans to improve performance
- Mentored and supported 10-15 Billing department employees to create strong workplace culture
Education
High School Diploma -
Downingtown High School
Downingtown, PA06.1997
Skills
- Strategic and Financial Planning
- Negotiation
- Account Analysis Expertise
- Financial Reporting and Analysis
- Account Collections
- Court Depositions
- Data Collection
- Payment Plans
- Approval and Denial of Billing Extensions, Settlements and Costs
- Reconciliation and Auditing
- Risk Management
Timeline
Director of Collections Services
Hibu Inc
08.2021 - Current
Reconciliation & Sr Manager - Third Party Legal
Hibu
01.2010 - 08.2021
Expeditor and Assoc Manager of Billing Dept
Hibu
03.2005 - 01.2010
High School Diploma -
Downingtown High School