Melissa McKown
Pooler,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2027
2027
years of professional experience
Work History
Clerk III
City of Port Wentworth
Port Wentworth, GA
06.2026 - Current
- Processed and organized documentation for city departments efficiently.
- Assisted in maintaining accurate records and data entry for municipal operations.
- Coordinated communication between departments to ensure information flow.
- Supported public inquiries by providing timely and relevant information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Assisted in budget preparation to ensure financial efficiency within department.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Input data into spreadsheets and databases.
Office Manager
Impact Services LLC
Savannah, GA
07.2022 - 05.2026
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
Business Manager
Dillards
Hickory, NC
01.2021 - 06.2022
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
Permit Technician
City Of Suffolk
Suffolk, VA
07.2018 - 11.2020
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Permit Technician
Weld County Government Planning Department
Greeley, CO
01.2010 - 07.2018
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Leasing Consultant
Hyland Park Centre
Federal Heights, CO
2000 - 2002
- Managed lease documentation and ensured compliance with regulations.
- Facilitated communication between tenants and management regarding maintenance requests.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Education
Medical Assisting Certificate - Medical Assisting
Barton County Community College
Great Bend, KSAssociate of Applied Science - Criminal Justice
Brown Mackie College - Salina
Salina, KS09-2000
Skills
- Workflow Planning
- Project Management
- Business Administration
- Database Administration
- Credit and Collections
- Sorting and Labeling
- Senior Leadership Support
- Account Reconciliation
- Written Communication
- Mail Handling
- Information Protection
- Customer Relations
- Team Bonding
- Policy and Procedure Modification
- Clerical Support
- Report Preparation
- Microsoft Office
- Training and Development
- Policy Implementation
- Office Supplies and Inventory
Timeline
Clerk III
City of Port Wentworth
06.2026 - Current
Office Manager
Impact Services LLC
07.2022 - 05.2026
Business Manager
Dillards
01.2021 - 06.2022
Permit Technician
City Of Suffolk
07.2018 - 11.2020
Permit Technician
Weld County Government Planning Department
01.2010 - 07.2018
Leasing Consultant
Hyland Park Centre
2000 - 2002
Medical Assisting Certificate - Medical Assisting
Barton County Community College
Associate of Applied Science - Criminal Justice
Brown Mackie College - Salina