Nurgul Adams
Charlotte,NC
Summary
Detail-oriented individual with exceptional communication and task-driven skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Clerk III
Atrium Health
01.2023 - Current
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Operations Specialist
PNC Bank
08.2019 - 09.2021
- Reviewed transactions and related documents to verify work processes to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures.
- Ensured the appropriate materials, documentation, and capacity are available to complete transactions while following Standard Operating Procedures.
- Processed customer high-dollar transactions promptly by extracting checks and remittances from envelopes and inputting data into the system.
- Identified potential suspicious or high-risk activities.
- Operated OPEX 7200, prepared batches of checks and remittances.
- Provided feedback on workflow and work received
- Demonstrated ability to maintain hourly productivity and efficiency.
Detection and Investigation Analyst
PNC Bank
09.2014 - 07.2017
- Researched, analyzed, and resolved debit card fraud disputes promptly and ensured compliance with Visa and Regulation E Rules.
- Investigated suspicious activity, controlling and preventing losses related to fraud, AML, and organizational risk.
- Worked on increasing my accuracy and knowledge of analyzing disputes and chargebacks to support business workflow.
Education
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
Charlotte, NC12-2026
Associate of Science - Paralegal Studies
Community College of Allegheny County
Pittsburgh, PA05-2015
Associate of Science - Primary School Teacher
College of Social Science
Kazakhstan05-2008
Certificate - Teaching English As A Foreign Language (TEFL)
International TEFL & TESOL Training - ITTT
Los Angeles, CA07-2021
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Analytical thinking
- Analytical skills
- Workflow optimization
Internship
Summer 2025 Internship - Atrium Health at Home Infusion Pharmacy
Pre-bill/Audit Management
Charlotte, NC
Languages
English
Full Professional
Russian
Native or Bilingual
Kazakh
Native or Bilingual
Timeline
Clerk III
Atrium Health
01.2023 - Current
Operations Specialist
PNC Bank
08.2019 - 09.2021
Detection and Investigation Analyst
PNC Bank
09.2014 - 07.2017
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
Associate of Science - Paralegal Studies
Community College of Allegheny County
Associate of Science - Primary School Teacher
College of Social Science
Certificate - Teaching English As A Foreign Language (TEFL)
International TEFL & TESOL Training - ITTT
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