Melissa McMillen

Execute business process transactions, learn from experienced team members, and focus on accuracy.
Collaborate with senior analysts, managers, and other staff.
Assist in process improvement initiatives and data analysis.
Contribute to identifying and resolving process bottlenecks.
Ensure compliance with established quality standards.
Participate in documenting and updating process guidelines.
Assist in analyzing data trends and reporting.
Support the team in meeting performance targets and quality standards.

• Utilized specialized software to process incoming claims, enter data and generate reports.
• Managed workload and priorities to meet claims processing meet deadlines.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Followed up with customers on unresolved issues.
• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.