Melissa McMillian
Ararat,VA
Summary
Customer-focused professional skilled in enhancing service quality and streamlining processes in fast-paced environments. Strong background in customer service and operational support, with effective communication and problem-solving abilities. Committed to leveraging expertise to deliver exceptional service.
Overview
11
11
years of professional experience
Work History
Mail Sorter
Southdata
Mount Airy, NC
12.2025 - 04.2026
- Sorted incoming mail by category and priority for efficient processing.
- Inspected mail for accuracy and addressed any discrepancies.
- Maintained a clean and organized work area to support workflow.
- Sorted incoming mail for distribution to staff, departments and external customers.
Food Service Director
Trinity
Dobson, North Carolina
08.2022 - 10.2023
- Directed daily operations of food service department in healthcare setting.
- Managed menu planning and development in alignment with dietary guidelines.
- Supervised staff training and development programs to enhance service quality.
- Implemented inventory control procedures to ensure adequate food supplies.
- Coordinated with vendors for procurement of high-quality ingredients and supplies.
- Oversaw budgeting and financial management for food service operations.
Shipping and Receiving Clerk
Renfro Corporation Distribution Center
Mount Airy, North Carolina
08.2020 - 09.2022
- Processed incoming shipments for accuracy and completeness.
- Coordinated with carriers to schedule timely pickups and deliveries.
- Inspected outgoing shipments for quality and compliance with standards.
- Collaborated with team members to streamline shipping procedures.
Customer Service Representative
Renfro
Mount Airy, North Carolina
09.2021 - 06.2022
- Assisted customers with product inquiries and order tracking.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges in accordance with company policies.
- Collaborated with team members to enhance customer service best practices.
- Provided feedback to management on customer trends and issues.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier/Stockman
Walmart
Mount Airy, North Carolina
06.2017 - 07.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided accurate information.
- Maintained cleanliness and organization of checkout area for a positive experience.
- Handled cash, credit, and electronic payments with attention to detail.
- Collaborated with team members to improve customer service and workflow efficiency.
- Trained new cashiers on procedures and best practices for operational success.
- Greeted customers and answered any questions they had about the store's products and services.
Drive-Thru Cashier
McDonald's
Pilot Mountain, North Carolina
04.2015 - 04.2017
- Handled customer orders accurately and efficiently at high-volume drive-thru.
- Operated cash register and managed cash transactions with precision.
- Provided friendly customer service to enhance dining experience in fast-paced environment.
- Resolved customer inquiries and concerns effectively to promote satisfaction.
- Assisted in training new staff on cash handling and customer service protocols.
- Maintained cleanliness and organization of work area, adhering to health standards.
Education
High School Diploma -
East Surry High School
Pilot Mountain, NC06-2017
Skills
- Mail sorting
- Package inspection
- Shipping coordination
- Delivery scheduling
- Order processing
- Inventory management
- Quality control
- Attention to detail
- Time management
- Customer service
- Effective communication
- Clear communication
- Verbal and written communication
- Conflict resolution
- Problem solving
- Work prioritization
- Product knowledge
- Staff training
- Menu planning
- Inventory management
- Verbal and written communication
Timeline
Mail Sorter
Southdata
12.2025 - 04.2026
Food Service Director
Trinity
08.2022 - 10.2023
Customer Service Representative
Renfro
09.2021 - 06.2022
Shipping and Receiving Clerk
Renfro Corporation Distribution Center
08.2020 - 09.2022
Cashier/Stockman
Walmart
06.2017 - 07.2019
Drive-Thru Cashier
McDonald's
04.2015 - 04.2017
High School Diploma -
East Surry High School