Nadiia Matusevych
Sarasota,FL
Summary
Focused [Job Title] with expertise in post office operations and hands-on experience in high-volume mail distribution centers. Dedicated mail processing professional with background in detailed performance. Hardworking [Job Title] with [Number]-year background in customer-facing roles. Expert in mailing regulations, postage rates and postage limitations. Highly organized and proficient in quickly sorting and distributing mail.
Overview
6
6
years of professional experience
Work History
Mail Sorter
Ukrainian Post
Zbarazh, MI
01.2023 - 08.2023
- issued parcels and letters
- issued money for mobile cars that took money to pensioners
- cleaned workplaces
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Verified accuracy of addresses on letters and parcels prior to delivery.
- Maintained confidentiality of sensitive material handled during job duties.
- Inspected incoming mail for damage or missing pieces.
Secretary of Мain Doctor
Hospital of Zbarazh
Zbarazh, Ukraine
06.2017 - 07.2018
- Responded to customer issues to provide immediate resolution and improve retention.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Drove customer feedback to deliver information to management for corrective action.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
High School Diploma -
Ternopil Higher Рrofessional School
Ternopil06-2015
Skills
- Automated Mail Processing
- Problem-Solving Skills
- Mail Delivery
- Postal Service Product Knowledge
- Team Collaboration
- Workplace Safety
- Mail Handling
- Shipment Preparation
- Mail Sorting
Languages
Ukrainian
Native/ Bilingual
Russian
Professional
English
Elementary
Timeline
Mail Sorter
Ukrainian Post
01.2023 - 08.2023
Secretary of Мain Doctor
Hospital of Zbarazh
06.2017 - 07.2018
High School Diploma -
Ternopil Higher Рrofessional School
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