Melissa McQuade
Black Diamond,WA
Summary
High energy, results oriented, proven customer service manager, and key customer account leader with passion for people development and problem solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Service manager
DH Pace Company
Renton , WA
05.2022 - Current
- Supervise the dispatch team, office, and field technicians in our daily operation
- Build relationships with customers through strong communication and reliability
- Handle customer material quoting and ordering for a seamless experience
- Collaborate with multiple departments leads to foster growth and development
- Research and implement process improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Manager
Vortex Industries
Kent , WA
04.2014 - 05.2022
- Effectively supervised day-to-day front-end operations of a busy customer service department
- Hired, trained, and mentored top customer service agents and front-end staff
- Directs, coordinates, and participates in the development and implementation of initiatives, goals, priorities, and service levels in assigned areas of focus
- Direct support to dispatch and the ability to manage routes in fast-paced environment.
Education
Associate of science -
Highline Community college
DesMoines, WA 09.2020 - Current
High School Diploma - undefined
Skills
Personnel training and developmentundefined
Timeline
Service manager
DH Pace Company
05.2022 - Current
Associate of science -
Highline Community college
09.2020 - Current
Customer Service Manager
Vortex Industries
04.2014 - 05.2022
High School Diploma - undefined
Similar Profiles
Geoffrey MurphyGeoffrey Murphy
Commercial Construction Project Manager at DH Pace CompanyCommercial Construction Project Manager at DH Pace Company
Ryan DiCoccoRyan DiCocco
Vice President / District Manager at DH Pace Company, Inc.Vice President / District Manager at DH Pace Company, Inc.
Katie BensonKatie Benson
Department Coordinator at DH PaceDepartment Coordinator at DH Pace