Melissa Mead
Winter Haven,FL
Summary
Customer-focused professional with extensive experience in high-volume service environments, leadership, and client care. Strong communication skills with the ability to handle challenging situations calmly and effectively. Computer savvy with advanced typing speed (80 WPM) and proficiency in Microsoft Office. Known for professionalism, reliability, and building strong customer relationships.
Overview
26
26
years of professional experience
Work History
Lead Customer Service Associate Supervisor
Wawa, Inc.
06.2025 - Current
- - Promoted quickly into a leadership role based on strong performance
- - Deliver high-level customer service in a fast-paced environment
- - Support daily operations and assist team members as needed
- - Resolve customer concerns efficiently and professionally
- - Help train new employees and maintain service standards
Caregiver
Northside Homecare Services
01.2016 - 06.2025
- - Provided in-home care for elderly clients, assisting with daily living activities
- - Built trusting relationships with clients and families
- - Managed schedules, medications, and household tasks
- - Maintained a calm, supportive environment in sensitive situations
Bartender / Bar Manager
Indianapolis International Airport
01.2005 - 01.2016
- - Delivered excellent customer service in a high-volume setting
- - Promoted to bar manager with responsibility for inventory and vendors
- - Maintained strong sales performance and customer satisfaction
- - Served as shop steward, supporting communication between staff and management
- - Assisted with staff training and daily operations
Office Administrator
Thompson Thrift Development
Carmel, IN
01.2001 - 01.2005
- - Managed daily operations of a commercial real estate office
- - Handled billing, accounting support, and administrative tasks
- - Assisted with marketing and client communications
- - Earned Real Estate Salesperson License through accelerated program
Education
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Ivy Tech Community College
Indianapolis, INDiploma - undefined
Carmel High School
Carmel, IN01.2001
Skills
- Customer Service & Conflict Resolution
- Clear Written & Verbal Communication
- Data Entry (80 WPM)
- Microsoft Word & Office
- Multitasking
- Time Management
- Call Handling
- Attention to Detail
- Team Leadership
Additional Qualifications
- Pleasant and professional speaking voice
- Highly articulate
- Strong interpersonal skills
- Fast learner with new systems
- Reliable and detail-oriented
Timeline
Lead Customer Service Associate Supervisor
Wawa, Inc.
06.2025 - Current
Caregiver
Northside Homecare Services
01.2016 - 06.2025
Bartender / Bar Manager
Indianapolis International Airport
01.2005 - 01.2016
Office Administrator
Thompson Thrift Development
01.2001 - 01.2005
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Ivy Tech Community College
Diploma - undefined
Carmel High School