Matthew Sheffield
St. Petersburg,FL
Summary
Reliable and adaptable professional with experience in customer service, venue operations, and team support. Proven ability to manage daily operations independently, including opening/closing procedures, cash handling, and customer coordination. Strong communicator focused on delivering excellent customer experiences and maintaining efficient workflows.
Overview
7
7
years of professional experience
Work History
Customer Service Lead / Venue Associate
Hatchet Hangout
St. Petersburg, USA
10.2024 - Current
- Checked in reservations and coordinated customer bookings, ensuring smooth operations in a fast-paced environment
- Resolved customer concerns, maintaining high satisfaction levels through effective communication and problem-solving
- Manage daily operations including independently opening and closing the venue
- Handle cash registers, reconciliation, and end-of-day reporting
- Served beer (tap and canned) while upholding cleanliness and service standards to enhance guest experience
- Monitored safety protocols to create a secure environment for guests.
Customer Experience Representative → Customer Service Lead
Ax-Caliber Axe Venue
Tampa, USA
06.2022 - 08.2024
- Secured promotion to Customer Service Lead role in January 2024
- Trained new employees on operations, safety procedures, customer service standards
- Delegated tasks and facilitated daily operations in manager's absence
- Utilized customer feedback to improve overall guest experience
- Instructed customers and ensured safety during axe-throwing sessions
Youth Sports Coordinator
YMCA of West Central Florida
01.2019 - 01.2022
- Organized youth leagues, camps, and clinics to foster teamwork and skill development
- Coordinated schedules and volunteers while implementing safety procedures to ensure smooth operations
- Led groups and managed behavior to maintain a positive and engaging atmosphere
Education
Bachelor of Science - Marketing
University of South Florida
Tampa, FL12-2023
Skills
- Customer Service & Conflict Resolution
- Operations Management
- Cash Handling & POS Systems
- Team Leadership & Training
- Scheduling & Coordination
- Microsoft Excel
- Tableau
- Qualtrics
- Data Analysis
Timeline
Customer Service Lead / Venue Associate
Hatchet Hangout
10.2024 - Current
Customer Experience Representative → Customer Service Lead
Ax-Caliber Axe Venue
06.2022 - 08.2024
Youth Sports Coordinator
YMCA of West Central Florida
01.2019 - 01.2022
Bachelor of Science - Marketing
University of South Florida