MELISSA MEDINA
Austin,TX
Summary
Proven Client Database Analyst with a track record of enhancing productivity by implementing innovative strategies at RoadVantage. Excells in multitasking, ensuring project completion within scope. Skilled in Microsoft SQL, with a commitment to reliability and delivering results.
Overview
16
16
years of professional experience
Work History
Client Database Analyst
RoadVantage
Austin, TX
04.2021 - Current
- Implemented and facilitated the RDV Forms onboarding process, cutting the turnaround time from 5 days to 24 hours.
- Act as the primary contact for program creation and related inquiries.
- Generated specialized reports upon request from executives and team.
- Aided development of pricing structures for multiple channels.
Client Support Representative
Vector Solutions
San Diego, CA
01.2018 - 12.2019
- Handled client interactions via multiple communication channels.
- Delivered exceptional service with empathy and professionalism.
- Partnered with Account Management to address project inquiries.
Lead Technical Support Engineer
Mitchell International
San Diego, CA
01.2010 - 01.2016
- Served as SME to troubleshoot a new product for clients.
- Submitted enhancement requests for process optimization.
- Highlighted product design issues to facilitate corrections by engineering teams.
Product Support Analyst
Mitchell International
San Diego, CA
01.2009 - 01.2010
- Provide 2nd level technical support to clients and internal users
- Queried databases to provide critical information to internal departments for cases that need to be escalated by diagnosing, troubleshooting, and repairing complex software programs
- Installation and support of Decision Point software on all platforms
Skills
- Data Analysis
- System Analysis
- Problem-solving abilities
- Multitasking
- Adaptability
- Microsoft SQL
- Database analysis
- Reliability
Affiliations
- Volunteer at Local Police Department in Crisis Advocacy
Timeline
Client Database Analyst
RoadVantage
04.2021 - Current
Client Support Representative
Vector Solutions
01.2018 - 12.2019
Lead Technical Support Engineer
Mitchell International
01.2010 - 01.2016
Product Support Analyst
Mitchell International
01.2009 - 01.2010
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