Melissa Medina
Albuquerque
Summary
Results-driven professional with extensive experience in patient registration and customer service. Known for strong organizational skills and a commitment to HIPAA compliance, consistently driving process improvements and ensuring optimal patient relations.
Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
NM Surgery Center
Rio Rancho, NM
10.2022 - 12.2025
- Managed patient intake processes, ensuring accurate data collection and documentation.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and resource allocation.
- Utilized electronic health record systems to maintain patient information integrity and confidentiality.
- Assisted patients with insurance verification, enhancing understanding of coverage options and benefits.
- Developed training materials for new staff on registration protocols and system navigation.
- Implemented process improvements that increased overall operational efficiency within the registration department.
Senior Customer Service Coordinator
Lovelace Womens Hospital
Albuquerque, NM
09.2017 - 10.2022
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Coordinated patient scheduling and follow-ups, ensuring optimal resource allocation and reduced wait times.
- Implemented feedback mechanisms to assess service quality, driving continuous improvement initiatives.
- Analyzed patient inquiries and concerns, providing strategic solutions to enhance overall satisfaction levels.
- Led cross-departmental projects aimed at streamlining operational processes for better patient care outcomes.
Executive Secretary/ Classification Officer
NM Dept of Corrections/Penitentiary of NM
Santa Fe, NM
09.2006 - 05.2016
- Coordinated executive schedules, ensuring optimal time management and meeting efficiency.
- Managed confidential correspondence, maintaining strict adherence to privacy protocols.
- Streamlined office procedures, enhancing workflow efficiency and communication across departments.
- Developed comprehensive reports for senior management, improving strategic decision-making processes.
- Mentored junior administrative staff, fostering professional growth and team collaboration.
- Implemented electronic filing systems, increasing document retrieval speed and accuracy.
- Organized high-level meetings and events, ensuring all logistics aligned with organizational goals.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
Education
Criminal Justice
SFCC
Santa Fe, NM03-2029
Skills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
- Medical terminology proficiency
- Data entry
- Patient relations
- Eligibility determination
- Electronic recordkeeping
- Payment collection
Certification
Sterile Processing Certificate
Languages
Spanish
Native or Bilingual
Timeline
Patient Registration Specialist
NM Surgery Center
10.2022 - 12.2025
Senior Customer Service Coordinator
Lovelace Womens Hospital
09.2017 - 10.2022
Executive Secretary/ Classification Officer
NM Dept of Corrections/Penitentiary of NM
09.2006 - 05.2016
Criminal Justice
SFCC