Melissa Megats
Customer Service Representative
Lower Burrell,Pennsylvania
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Independent Contractor-Customer Service
LiveOps
08.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
COVID-19 Contact Tracer(Remote)
Public Consulting Group, Inc.
09.2021 - 08.2023
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Assistant Manager
JG's Tarentum Station Grille
02.2007 - 08.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
High School Diploma -
Cheswick Christian Academy
Cheswick, PA 05.2001 -
Skills
Complaint Resolution
Call Management
Data Entry
Service Recommendations
Written and Oral Communication
Technical Troubleshooting
Call Center Operations
MS Office
Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Independent Contractor-Customer Service
LiveOps
08.2023 - Current
COVID-19 Contact Tracer(Remote)
Public Consulting Group, Inc.
09.2021 - 08.2023
Assistant Manager
JG's Tarentum Station Grille
02.2007 - 08.2021
High School Diploma -
Cheswick Christian Academy
05.2001 -