Melissa Megats
Customer Service Representative
Lower Burrell,Pennsylvania
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Independent Contractor-Customer Service
LiveOps
08.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
COVID-19 Contact Tracer(Remote)
Public Consulting Group, Inc.
09.2021 - 08.2023
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Assistant Manager
JG's Tarentum Station Grille
02.2007 - 08.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
High School Diploma -
Cheswick Christian Academy
Cheswick, PA 05.2001 -
Skills
Complaint Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Independent Contractor-Customer Service
LiveOps
08.2023 - Current
COVID-19 Contact Tracer(Remote)
Public Consulting Group, Inc.
09.2021 - 08.2023
Assistant Manager
JG's Tarentum Station Grille
02.2007 - 08.2021
High School Diploma -
Cheswick Christian Academy
05.2001 -