Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Meier

Oroville,CA

Summary

Professional and knowledgeable office clerk and audit specialist offering 10 years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

16
16
years of professional experience

Work History

Lab Compliance/ Audit Specialists

Oroville Hospital
Oroville, CA
02.2023 - Current
  • Maintains professional relationships with other departments, facilitates, and provides exceptional customer service to patients.
  • Retrieves and scans requisitions and patient documents into the hospital’s systems for accurate record-keeping.
  • Assists in updating various requests from billers to expedite billing and reimbursement.
  • Verifies patient insurance eligibility and accurate demographic information.
  • Accurately codes laboratory procedures and diagnoses using codes like CPT and ICD-10.
  • Review of registration accounts to identify areas of inaccuracy
  • Processes payments made by facilities or patients

Receptionist

Table Mountain Eye Care
Oroville, CA
01.2022 - 02.2023
  • Answer telephone, screen calls, take messages, and provide information.
  • Greet, screen, schedule, and direct patients.
  • Prepare and process correspondence. Answers routine medical inquiries and drafts letters.
  • Obtain, verify, and update patient information and provide support services to patients and medical staff.
  • Request, locate, send, and receive patients’ medical records.
  • Maintain appointments for patients.
  • Prepare electronic patient charts.
  • Maintain the strictest confidentiality. Follow HIPAA regulations.

Customer Service Representative

Allstate Insurance
Oroville, CA
07.2019 - 01.2022
  • Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Hear and resolve complaints from customers or the public.
  • Assisted customers in person
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Completed customer applications and updated records to reflect current information.

Client Service Professional

H & R Block
12.2017 - 04.2019
  • Greeting clients in a personalized, friendly, and inviting manner
  • Matching clients with the best-suited tax professional for their needs
  • Scheduling clients how they would like to be scheduled
  • Handling client exits by ensuring all current and future needs are met
  • Maintaining office cleanliness and organization of resources with team members
  • Other duties as assigned

Assistant Manager

Valley View Properties
Oroville, CA
01.2010 - 01.2013
  • Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations
  • Show, lease and move in prospective residents.
  • Provide clerical and phone support.
  • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed
  • Managed tenant relations, addressing inquiries and resolving issues to enhance satisfaction.

Education

Career Planning (Certificate) -

Butte Community College
Oroville, CA
01.2018

High school diploma - undefined

Nevada Union Adult School
Grass Valley, CA
01.2008

Skills

  • Prioritization and scheduling
  • Customer service
  • Account reconciliation
  • Appointment Scheduling
  • Problem Resolution
  • HIPAA
  • Medical receptionist
  • Organizational skills
  • Communication skills
  • Patient scheduling
  • Records management

Languages

English

Timeline

Lab Compliance/ Audit Specialists

Oroville Hospital
02.2023 - Current

Receptionist

Table Mountain Eye Care
01.2022 - 02.2023

Customer Service Representative

Allstate Insurance
07.2019 - 01.2022

Client Service Professional

H & R Block
12.2017 - 04.2019

Assistant Manager

Valley View Properties
01.2010 - 01.2013

High school diploma - undefined

Nevada Union Adult School

Career Planning (Certificate) -

Butte Community College