MELISSA MEJIA
Wildomar,CA
Summary
Accomplished financial management and accounting professional with 20 years of demonstrated positive impact company growth. Proven skill in employing accounting and financial management best practices and team leadership. Committed to introducing changes to achieve continuous improvement and successfully influencing processes driving operational excellence. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control.
Overview
23
23
years of professional experience
Work History
Accounting Manager
SEGAAR COMPANY, INC
08.2016 - 02.2024
- Managed journal entries, collection efforts, and reconciliations.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Generated monthly and quarterly financial statements for executive review.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Customer Service Manager
Pli-Dek Systems
01.2012 - 08.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Preschool Director
Kids In Action, Inc
01.2001 - 06.2011
- Supervised teaching staff and resolved issues.
- Maintained compliance with state licensing regulations through diligent record keeping and routine inspections preparation.
- Collaborated with staff to create an inclusive environment, accommodating diverse learning needs.
- Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
- Hired and trained new preschool employees.
- Developed strong parent-teacher relationships through effective communication and regular progress updates.
- Recruited new students for admission through marketing and events.
- Conducted research on emerging perspectives in childhood education to improve upon school policies and curriculum.
- Conducted staff evaluations and provided constructive feedback, fostering professional growth and development.
- Provided training and professional development for teachers.
Education
No Degree - Early Childhood Education And Adult Management
MSJC
Menifee, CASkills
- AP and AR management
- Bookkeeping
- Payroll Administration
- Closing procedures
- Staff Training and Development
- Account Reconciliation
- General ledger accounting
- Invoicing
- Quickbooks
- Project Management
- Budget Compliance
- Collections
- Accounts receivable management
Timeline
Accounting Manager
SEGAAR COMPANY, INC
08.2016 - 02.2024
Customer Service Manager
Pli-Dek Systems
01.2012 - 08.2016
Preschool Director
Kids In Action, Inc
01.2001 - 06.2011
No Degree - Early Childhood Education And Adult Management
MSJC