Melissa Melendrez
Austin,TX
Summary
Experienced Senior Surgery Coordinator with 18 years of expertise in providing high-level executive support. Skilled in Medical Treatment Case Management, adept at handling high caseloads without compromising the quality of care. Operating in high-pressure environments, focus on recommending the best resources and courses of action to meet clients' needs and restore them to optimal quality of life. Bilingual in English and Spanish, enabling effective communication with a diverse range of individuals.
Overview
16
16
years of professional experience
Work History
Senior Surgery Coordinator
Boomerang Case Management
04.2023 - Current
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Collaborated with physicians to develop comprehensive assessments and diagnostic evaluations for patients.
- Contributed to a positive work environment by fostering collaborative relationships among colleagues from various practice areas.
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, general, and plastic surgery procedures.
- Increased efficiency within the firm by training new staff members on proper protocols and best practices related to legal case management duties.
- Collaborated with attorneys to develop successful case strategies, resulting in favorable outcomes for clients.
- Provided exceptional customer service by addressing clients'' concerns promptly and professionally throughout their cases'' durations.
- Facilitated attorney-client meetings by preparing necessary materials, allowing for focused discussions on case strategy and progress.
- Streamlined case management processes by implementing efficient organizational systems and procedures.
- Managed complex caseloads with multiple deadlines, ensuring timely completion of all tasks and filings.
- Optimized financial performance by managing billing and invoicing processes, ensuring accurate and timely payments from clients.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
Manager
SKIN HAVEN LLC
11.2021 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Manage Website, Bookkeeping, Marketing, On-Line Scheduling, On-Line Gift Cards/Certificates, Promotions, Events and Retail Sales.
- Handle inventory and supplies, manage all scheduling and social media sites, and maintain significant retail sales monthly.
- Develop strategic marketing campaigns to increase clientele and drive retail sales.
Administrative Assistant
Myers-Fabian Neuropsychology PLLC
11.2020 - 08.2021
- Represent neuropsychologist by screening incoming telephone calls; documenting and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; arranging referrals to other health care providers
- Manage EMR; maintaining patient records; documenting meeting discussions; coordinate with biller patient accounts; assists biller/provider with follow-up for denial of claims.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensure neuropsychologist productivity by maintaining calendars; scheduling patient appointments; consultations; professional meetings, conferences.
- Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
Senior Patient Coordinator
TOTALMEN'S Primary Care
09.2017 - 11.2020
- Managed all administrative duties in a clinical setting including patient complaints, train new Patient Coordinators, Medical Assistants, research billing complaints and balances
- Coordinate patients' treatment plans, appointment and procedure scheduling, process prior authorization with insurance companies, submit referrals to specialists
- Processed A/R, bank deposits, insurance verifications, new patient registration, answer phones, order inventory, process medical records requests, take vitals, administer injections and lab draws
- Managed provider schedules, scheduled meetings and processed all clinical reports
- Train new employees front desk policies and procedures
- Schedule appointments for examinations in clinic according to nature of illness for multi-physician's office, maintain patients medical records in EMR, manage multiple telephone lines
- Obtain insurance precertification and verification of benefits
- Check patients in and out, collect and post payments for services received
- Answer patients' questions regarding statements and insurance coverage
Front Desk Administrator
Texas Ocuolplastic Consultants
04.2013 - 09.2017
- Managed medical providers schedules, book and manage national conferences, hotel and flight reservations
- Bank deposits
- Coordinate, distributes and update monthly Emergency Room call schedule, apply knowledge of applicable federal and state laws, regulations and accreditation standards related to medical staff/allied health credentialing, ensure maintenance of medical staff and allied health credentialing files, review medical staff/allied health applications for correction information during processing of verification
- Ensure that medical staff credentials such as licensure, malpractice insurance coverage and DPS/DEA licenses are current for credentialed physicians/allied health, send timely notification to physicians/allied health when credentials are due to expire
Admissions & Patient Access Associate
Scott and White Hospital
06.2008 - 07.2013
- Prepared estimate of surgical procedures, calculate advance payment requirements, inform patient of acceptable payment arrangements on previous and current balances, compile data for occupancy and census records
Education
Bachelor of Science - Health Administration
Franklin University
Columbus, OH06.2012
Skills
- Critical thinking
- Problem solving
- Teamwork
- Collaboration
- Professionalism
- Strong work ethic
- Oral communication
- Written communication
- HIPAA Compliance
- Office Administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Surgery Coordinator
Boomerang Case Management
04.2023 - Current
Manager
SKIN HAVEN LLC
11.2021 - 04.2023
Administrative Assistant
Myers-Fabian Neuropsychology PLLC
11.2020 - 08.2021
Senior Patient Coordinator
TOTALMEN'S Primary Care
09.2017 - 11.2020
Front Desk Administrator
Texas Ocuolplastic Consultants
04.2013 - 09.2017
Admissions & Patient Access Associate
Scott and White Hospital
06.2008 - 07.2013
Bachelor of Science - Health Administration
Franklin University
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